Tasks
L2 Onsite IT Support /Desktop Support
Location: Frechen, Germany (mostly onsite with some flexibility of remote). Occasional travel is required to cover the IT support person in Frankfurt office.
Duration: 12months+
Type: Contract
Support Type: Onsite, multilingual (German + English), 4 days/week during office hours
Key Responsibilities:
Technical Support (L1/L2):
* Handle tickets via ServiceNow from helpdesk or self-service portal.
* Provide onsite support for hardware, software, and connectivity issues.
* Escalate unresolved issues to L3 or vendors.
IMAC Services:
* Install, move, add, and change IT equipment and software.
* Configure email, VPN, and network settings.
Device Lifecycle Management:
* Coordinate hardware refreshes and data backups.
* Manage asset disposal and documentation.
User Account & Access Management:
* Manage user accounts, passwords, MFA, and access controls.
Networking & Connectivity:
* Troubleshoot LAN/WAN, VPN, and printer connectivity.
Peripheral Support:
* Configure and troubleshoot printers, scanners, and external devices.
Requirements
IT Security & Compliance:
* Ensure antivirus updates, assist in audits, and enforce security policies.
Asset Management:
* Track IT inventory, perform audits, and manage shipments.
Documentation & Reporting:
* Maintain knowledge base and document recurring issues.
End-User Training:
* Provide IT orientation and training on tools and security.
Project Support:
* Assist in infrastructure deployments, office relocations, and application rollouts.