Join a Team That Values Empathy, Excellence, and Innovation!
Are you passionate about creating positive online experiences? Join our team as a Customer Service Representative and help us support a global community of users. This role offers you the opportunity to work in a dynamic environment where your skills in problem-solving, communication, and empathy will make a real difference.
What You will Do
* Provide empathetic, accurate, and timely support to the users.
* Stay informed about the products and community standards to offer effective solutions.
* Make thoughtful decisions while advocating for the community's best interests.
* Investigate and resolve user issues, including account support requests and reports of abusive content.
* Respond to inquiries with speed, quality, and empathy.
* Use your market-specific knowledge to identify scalable improvements in user support.
* Analyze data to enhance user experience and improve workflows.
* Enforce Terms of Use by monitoring and addressing abuse reports.
* Spot trends and escalate complex issues to the global team when necessary.
What We are Looking For
* Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in German (C2) and English (B2).
* A proactive attitude with a bias toward doing whats right for the community.
* Attention to detail and a results-driven mindset.
* Ability to analyze data and identify trends to enhance workflows.
* Familiarity with products and community standards (training will be provided).
What We Offer
Compensation & Benefits
* Salary: 1300 EUR gross monthly x 14 per year
* Performance bonus: up to 200 EUR per month
* Work Schedule: Monday Sunday 09.00 19.00 (8 hours per day, 5 days per week with rotative shifts)
* Opportunity to work in an international and supportive environment in Athens.
* Continuous training and career development opportunities.
* Flexible working conditions and a vibrant workplace culture.
* Relocation assistance for candidates outside of Greece.
* Option to work remotely.