Job Title: High-Power Charging Operations Manager
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E.ON Drive GmbH is the backbone of the German e-mobility business, representing the brand E.ON Drive. We bring renewable energy to the road and support individuals and companies throughout Germany in traveling in a clean, quiet, and affordable way using electromobility.
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Our product portfolio includes smart solutions for charging on the road, at work, and at home. We help our customers in every step they take, from personal advice to the installation of charging stations, modern billing systems, and the supply of green electricity.
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We welcome all people and are convinced that differences make us stronger. To create equal opportunities for everyone, we offer our positions in full or part-time.
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The successful candidate will be responsible for the stability of our high-power charging network for a large OEM customer with focus on our French market. They will operate our DC chargers and ensure a smooth customer experience, including documentation, analysis, and management of customer requests within our CRM/Predictive Maintenance Tool.
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The charger infrastructure must be maintained and inspected within the industry legislation and regulatory framework. The ideal candidate will also help us improve our service quality and operational excellence while contributing to the continuous growth of our eMobility business.
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We are looking for a professional with a university degree in electrical engineering or a comparable field and work experience within the eMobility industry or customer services industry. Initial experience in the area of DC infrastructure operations is required, as well as excellent communication and negotiation skills in English and French.
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Key Responsibilities:
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* Ensure the stability of our high-power charging network for a large OEM customer with focus on our French market
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* Operate our DC chargers and ensure a smooth customer experience
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* Maintain and inspect the charger infrastructure within the industry legislation and regulatory framework
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* Help improve our service quality and operational excellence
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* Contribute to the continuous growth of our eMobility business
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Required Skills and Qualifications:
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* University degree in electrical engineering or a comparable field
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* Work experience within the eMobility industry or customer services industry
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* Initial experience in the area of DC infrastructure operations
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* Excellent communication and negotiation skills in English and French
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* Ability to problem solve at ease and prioritize workload collaboratively within the team
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Benefits:
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* Flexibility: hybrid work model, flexible working times, sabbatical or additional vacation opportunities allowing great work-life balance
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* Working from abroad: up to 20 days in the European Economic Area
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* Flat hierarchies: interdisciplinary and very cooperative working style providing room for own ideas
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* Modern work environment: workplace according to digital and ergonomic standards
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* Personal growth: life-long independent learning making use of a broad range of opportunities working with the newest technology and state of the art trainings
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* Family Service Support: services in the areas of childcare, holiday care, nursing support or everyday assistance
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* Nutrition & Health: wide selection of fresh meals and drinks in our subsidized bistro and canteen as well as various health offers (e.g. physiotherapy, flu vaccinations, mental health)
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* Corporate Benefits: Employee Share Program, E.ON pension scheme, employee discounts, special insurances (and much more)
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* A central location: very good public transport connection, free parking and charging points for e-vehicles
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* Individual Mobility: from private car to bicycle leasing
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Why Choose Us?
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We are united in working on the most exciting issue that our generation needs to solve: climate change. With all our employees and customers, we are a global community of innovators and changemakers, all with the belief that each one of us can make a difference for our environment, for our society, and for our children - We shape the future.
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To keep you motivated and healthy, we are offering you the following benefits.
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