Job Description How does your working day look like With your organizational skills, you process individual reservations and ensure that every request is handled smoothly. With your professional and solution-oriented manner, you always find the right words to process feedback and requests from guests. Even when the phone is ringing and emails are coming in at the same time, you stay on top of things and work efficiently. Your charming nature not only delights guests, but you also love to use your sales skills in a targeted manner and score points successfully.