Senior Consultant Role Overview
The role of Senior Consultant involves delivering exceptional service and support to clients within the General Financial Solutions team. This position requires strong technical expertise, analytical skills, and effective communication abilities.
Key Responsibilities:
* Deliver timely and accurate reports/information to clients through regular operational meetings and interactions with key stakeholders.
* Manage large and complex projects such as strategic change management, new business/product initiatives, process re-engineering, and merger and acquisitions integration.
* Provide multi-disciplinary consulting services like marketing and technology to business groups, while cultivating and maintaining working relationships with Relationship Managers, Client Service Delivery Managers, and other Service Managers.
* Act as the primary client contact within area of expertise, following up on day-to-day client queries and issue resolution.
* Identify and address service issues promptly, providing technical expertise for new or complex products/services and overseeing implementation of new processes to meet client needs.
* Assist clients and partners with complex problem resolution, interacting with various operations areas to improve processes, oversee software installations, and research processing problems or resolve client inquiries.
* Maintain risk management and compliance programs and activities for assigned group, developing, implementing, and administering programs within functional areas strategically.