Inserat online seit: Veröffentlicht vor 19 Std.
Aufgaben der Stelle
technologies-expected :
responsibilities :
- Provide professional desktop support for macOS, Windows, and Linux systems, as well as mobile devices.
- Manage system and software deployments using enterprise tools (e.g. Microsoft SCCM, JAMF Pro).
- Configure and maintain user environments, including accounts, network access, printing, and email services.
- Diagnose and resolve hardware and software issues across supported platforms.
- Deliver a responsive, user-focused helpdesk service with a strong emphasis on customer satisfaction.
- Track, document, and manage support requests in line with IT service management best practices.
- Contribute to the continuous improvement of IT services, infrastructure and user experience.
requirements-expected :
- At least 2 years of professional experience in an IT support environment.
- A degree in computer science or equivalent practical experience.
- Hands-on experience managing and supporting Windows, Linux and macOS systems, including desktop and mobile platforms.
- Familiarity with Microsoft Active Directory, Exchange and Microsoft 365 services.
- Experience integrating desktop and mobile devices into enterprise IT environments, including network, file, email and collaboration services.
- Knowledge of virtualisation and VDI technologies (e.g. VMware Horizon).
- Strong analytical, troubleshooting and organisational skills.
- Excellent communication skills and fluency in English.
offered :
- Contract length: 3 years - renewable up to 9 years
- Salary: Grade 6 (monthly salary starting at €4.580, 37 after tax, and before 13% EMBL social security deductions, plus other paid benefits).
- Financial incentives: Salary free of income tax, Monthly family, child and non-resident allowances, annual salary review, pension scheme, death benefit, long-term care, accident-at-work and unemployment insurances
- Flexible working arrangements
- Private medical insurance for you and your immediate family (including all prescriptions and generous dental & optical cover)
- Generous time off: 30 days annual leave per year, in addition to public holidays
- Relocation package including installation grant (if applicable)
- Campus life: Free shuttle bus (Heidelberg), library, subsidised on-site cafeteria, casual dress code, extensive sports and social club activities (on campus and remotely)
- Family benefits: Kindergarten (Heidelberg), 10 days of child sick leave, generous paid maternity/parental leave and monthly family & child allowances
- Benefits for international newcomers: Visa exemption, education grant for private schooling, financial support to travel back to your home country every second year and a monthly non-resident allowance.
