Job Description
Welcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent. As one of the leading providers of cloud-based software and services, Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.
Privately held and deeply committed to solving problems through global collaboration, our organisation believes in experimentation, iteration, and following your instincts.
Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated IT Support Engineer to join our team and provide exceptional support to our customers in the European market.
This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.
Key Responsibilities:
Learn and master Zoho's suite of SaaS products to become a product expert.
Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
Maintain accurate and detailed records of customer interactions and resolutions.
Contribute to the creation and improvement of support documentation.
Requirements
Full professional proficiency in English and German Language (both written and verbal).
Basic understanding of software programs; prior experience with SaaS products is an advantage.
Ability to learn quickly and adapt to evolving product features.
Excellent problem-solving and analytical skills.
Comfortable working in an office environment.
Bonus Skills:
Proficiency in one or more European languages such as French, Spanish or Dutch
Previous customer support experience.
Basic programming knowledge.
Benefits
* Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
* Supportive and inclusive team and colleagues.
* MacBook, mobile and paid SIM.
* Company provided lunch.
* Permanent Contract after the successful completion of the probationary period.
* A vibrant international environment.
* Reimbursement of approved business expenses.
* Opportunity to work with a global team and contribute to the growth of a leading technology company
It is important for the applicant to hold a national or EU passport, have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.
Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate.
Together, let's shape the future of business software!
Requirements
5 to 8 years of proven experience in areas such as OpenTelemetry standards, distributed systems, AI/ML-driven performance bottleneck detection, Docker and containerization technologies, and network infrastructure management (implementation, configuration, or pre-sales). Strong communication and presentation abilities along with fluency in German. Ability to handle customer objections and technical queries confidently. Analytical mindset with strong problem-solving abilities. Hands-on experience with comparable tools such as Dynatrace, AppDynamics, Solar winds, Datadog, Grafana, New relic, PRTG, AWS CloudWatch, Azure Monitor, or Google Cloud Operations tools or equivalent platforms is required. Certifications around Cloud Architect Certifications (AWS, Azure, GCP), SRE certifications, CCNA,CCNP certifications could be a value add.