About the Team At Miro, our People Tech team helps Mironeers stay focused on what matters most: collaborating, delivering their best work, and making an impact for our customers. We’re one of the internal IT support teams, keeping systems reliable, simple, and intuitive so work just flows. Just as Miro enables customers to collaborate, create, and innovate without friction, our goal is to deliver that same effortless digital experience for every Mironeer with our people systems. About the Role We’re looking for a Service and Support Specialist to join our global People Tech team, in Berlin. This role is perfect for someone with 2–3 years of Workday experience (our core HCM) who wants to grow into a service-focused People Tech expert. You’ll play a key part in keeping our digital people experience simple and reliable so Mironeers can focus on their jobs. You’ll also contribute to improving global People processes and shaping the future of our People Technology ecosystem. What you’ll do Act as Tier 2 functional support, resolving Workday issues quickly and effectively to keep Mironeers moving. Work with People Ops and the People Tech team to coordinate with our partners, and ensure high-quality service delivery. Manage, prioritize, and track service requests using Jira to ensure a smooth, responsive support experience. Document solutions and keep self-service resources updated to help Mironeers find answers faster. Investigate recurring issues, recommend fixes, and share insights to improve processes and remove blockers. Lead and contribute to configuration discussions, security, compliance, release testing, and system improvements. Track and review vendor performance, learning how to manage SLAs and drive continuous improvement. Join strategy discussions as a learning opportunity, gaining exposure to development, optimization and case management of other applications. Contribute to assessing and deploying AI innovation opportunities that improve the Mironeer experience. What you’ll need 2 years of hands-on Workday HCM experience (Core HCM, Absence, Compensation, or similar modules). Curiosity, a customer-first mindset, and eagerness to learn to make an impact. Strong understanding of HR processes and best practices Good analytical with a keen attention to detail Ability to translate business requirements into technical specifications Strong project management and organisational skills Excellent communication, interpersonal, and training skills Ability to work independently and as part of a team Strong problem-solving skills and a focus on removing obstacles for others. Experience using IT service delivery management tools, e.g. Jira, ServiceNow, Oracle Fusion Field, etc. What's in it for you Competitive equity package Health insurance for you and your family Help with relocation Breakfast, lunch, snacks, and drinks are provided in the office Wellbeing benefit and WFH equipment allowance Annual learning and development allowance to grow your skills and career Opportunity to work for a globally diverse team Travel allowance for your commute