Job DescriptionGeneral duties and responsibilitiesFirst point of c ontact at the information counter for all inquiries includes:Coordination of external services providers e.g. event technologyPreparation of training rooms pre-and after trainingChecking room settings according trainer specificationsEnsuring technical equipment is up and running according requirementsTicket creation In case of issues in the building/roomsResponsible for information signs, signposts, documentsAnswering all kind of questions via email, chatbot, phone and physicallyUpdate knowledge management system to develop efficient and effective response to all kind of inquiresEnsure all agreed Service Level Agreements are achievedMake suggestions of improvements to improve the services we provide.Seminar Management IncludesSupport the annual scheduling process for the client.General administration in the LMSCreate and adjust courses based on the product manager specificationsDigital dispatch of invitation links, documents, requirements for virtual trainingsRoom reservations in the internal room booking systemKeep product managers and trainers informed at all timesParticipants handling including reminders, adjustments, cancellationsRecording and archiving participants attendance including actual costsProvide feedback to product managers, training institutes if neededObtaining documents, printing, request physical material in internal systemWe Also Expect All Team Member ToTo assist with SBU marketing activities as requested by the appropriate manager and to provide Subject Matter Expert (SME) support when necessary for identified business development opportunities.To participate in the staff development programme within the framework of IIP and within the agreed individual staff development plan.To ensure that the Equality and Diversity, Health and Safety and Quality Operating Policies and Procedures are adhered to within your area of responsibility and that any non-compliance is reported to your Manager.To ensure that the Corporate Values of the Company are actively promoted and implemented at all times.To support a culture that promotes teamwork and discourages divisiveness at all organisational levels.To act in accordance with your confidentiality agreement with the company at all times.To communicate with internal and external agencies, staff, customers, management and peers in a manner appropriate to your position at all times.To make decisions and implement actions, involving customers, employees, suppliers, partners and peers, which are in accordance with the values of the Company.We also expect all team member to:Assist with SBU marketing activities as requested by the appropriate manager and to provide Subject Matter Expert (SME) support when necessary for identified business development opportunities.Required SkillsWritten and spoken English to proficient levelProven experience in an operational, processing, or customer service roleGood IT skills including Microsoft Word and ExcelGeneral administration experienceProven effective communication skills, including verbal and writtenExcellent organizational skillsCustomer focused approachCross cultural experience, working across various time zonesProven teamwork experience, including virtual teamsAssertiveness and resilienceProven ability to work well under pressure and within demanding timescalesDesirable RequirementsGood standard of educationExperience in the Learning sectorUse of Learning Management Systems from an Administrative perspectiveAdvanced knowledge of Microsoft packagesGood problem solverThis job description is an outline of the main duties and responsibilities of the designated role but other duties may be assigned from time to time as the situation requires.EMEA