The company is looking for a high-level professional to design and implement a robust monitoring framework, ensuring transparency in service operations.
This role is crucial for maintaining system reliability and providing proactive information to avoid any critical incidents within a modern service management environment.
Key Responsibilities
Architecting a Comprehensive Monitoring Framework:
* Design and maintain a comprehensive monitoring framework covering cloud, traditional infrastructure, applications, and services.
* Ensure the framework supports data ingestion from modern technologies such as Docker, Kubernetes, serverless architectures, and cloud services.
* Enable monitoring of logs, metrics, traces, and user experience analytics to provide a holistic view of system performance.
* Integrate with existing platforms like Elastic, Azure Monitor, AWS Cloudwatch, and Netscout to leverage current intelligence and ensure continuity.
* Utilize AIOPS, event correlation, and suppression techniques to optimize incident management and prevent disruptions.
Driving Supplier and Internal Team Collaboration:
* Lead and coordinate efforts between internal teams and external suppliers to ensure transparency in service operations and proactive information sharing.
* Establish clear communication channels and regular progress reviews to ensure alignment and accountability.
* Deliver full access to monitoring data and insights for service owners and users, enabling collaboration and accountability across teams.
Implementing AI-Driven Monitoring Tools:
* Design and maintain AI-powered tools for automated anomaly detection, predictive analytics, and self-healing workflows to minimize manual intervention and prevent incidents.
Modern Service Management Practices:
* Implement and promote modern service management practices, ensuring alignment with ITIL, IT4IT and other industry standards.
* Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
* Ensure the monitoring framework supports seamless integration with service management platforms like ServiceNow.
Requirements
* Bachelor/Master degree in Computer Science or related field.
* More than 5 years of experience in managing an ITIL/IT4IT process in a multi-vendor ecosystem.
* Proven experience in IT operations, observability, incident management, and event management.
* A strong understanding of modern IT Service Management delivery.
* Strong problem solving, quantitative and analytical abilities.
* Service oriented with good communication and presentation skills.
* Strong knowledge of monitoring tools and platforms.
* Experience with AI-driven monitoring and automation tools.
* Excellent problem-solving skills and the ability to work under pressure.
* Strong communication and collaboration skills.
* Experience in managing supplier relationships and driving internal team performance.
* Familiarity with ITIL/IT4IT and modern service management practices.
* We expect fluent English, as this is our business language. German language skills an advantage.
The ideal candidate will have a proven track record of designing and implementing monitoring frameworks, driving supplier and internal team collaboration, and implementing AI-driven monitoring tools. They will have a strong understanding of modern IT Service Management delivery and be able to communicate effectively with stakeholders at all levels.
We offer a dynamic and challenging work environment where you can grow your skills and expertise. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
Benefits
* An attractive salary package.
* A comprehensive benefits program.
* Ongoing training and development opportunities.
* A dynamic and supportive work environment.