Social network you want to login/join with:Head of IT Key Customer Program (f/m/x), Aalencol-narrow-leftClient:ZEISS GroupLocation:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:db3f4235bafeJob Views:2Posted:15.06.2025Expiry Date:30.07.2025col-wideJob Description:As the Head of IT – Key Customer Program, you will be responsible for leading a team and driving the IT developments across all functions, IT departments and global processes for our biggest key customer program. In this role you will be challenged to simultaneously use your understanding of business processes as well as IT system architecture to steer the transformation together with business partners from all functions, the IT line leaders, program management as well as customer personnel. You will be successful by using your leadership skills, outstanding capacity for abstraction and your problem-solving skills.Your roleTaking responsibility for the analysis and coordination of the elaboration of global processes and requirements in alignment with business representatives and IT expertsEnsuring business-side implementation of the entire distributed IT and process architecture required for the customer program within time and budget based on appropriate effort, cost and time planningLeading the governance for the alignment of specification, standardization and customization needsMonitoring of the implementation to identify deviations and initiate any necessary countermeasuresCoordination of requirements, timelines and progress with program management and customer personnelDefining and implementing countermeasures in case of escalationsAssuring and steering regular alignment of this transformation with other ongoing processes and key projects within ZEISS Vision CareYour profileExcellent degree from a leading university in the fields of engineering/business/computer scienceStrong experience in change management and complex transformation projectsAt least 5 years of experience and proven track record in leading medium to large scale process implementation programs with multi-software, cloud solutions and SAP, ideally in industry and consulting environmentsDemonstrated leadership, team motivation, prioritization skills, and experience working in diverse, multi-disciplinary teamsExperience with programs that are focused on non-SAP processes in a distributed micro-service-based cloud environmentStrong facilitation, presentation, and communication skills ideally also in GermanComprehensive understanding of the overall E2E delivery process landscape, as well as interdependencies between other modules and cross-functional integrationAbility to deal with different stakeholders on difficult requirements regarding standardization and customization needsAbility to deal with multiple stakeholders, to reduce complexity and keep focusStrong experience in mentoring, skill building, and advanced trainingAbility to thrive in a fast-paced, challenging, and uncertain environment #J-18808-Ljbffr