About the Role
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The Operations Manager – Operations Excellence will provide Operations Strategy & Leadership for our Subway Market Operations territories throughout EMEA to ensure that SMO Field Teams have the necessary tools, systems, reporting and FZE support to be able to execute the business strategy consistently to deliver performance improvement.
If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.
Responsibilities include but are not limited to:
1. Restaurant Excellence - Enable Execution: For the NNDACH region (and other territories as may be deemed appropriate from time-to-time), be the primary operations conduit to key SMO stakeholders (DFPs / HFPs) to ensure that the field team have the necessary tools, systems, reporting & support from the wider business, to effectively execute the brand strategy in market and ensure a continuous improvement loop to allow EMEA Ops Strategy to refine and improve the support for the field. Through transformational tools & data driven decisions as well as through visible and accountable leadership in market within our Franchisees, create a culture of performance improvement and profit management to ensure real traction with all business initiatives.
2. Restaurant Excellence - Primary Internal Operations Customer: For the NNDACH region (and other territories as may be deemed appropriate from time-to-time) be the primary internal Operations customer for the wider Operations team (e.g. Ops Tech and L&D) as well as all cross-functional interfaces and projects (e.g. Marketing, Development). Ensure a clear RACI is defined and supported to ensure that SMO (Field Operations) are enabled and empowered to focus squarely on operational execution & driving performance of the business through FZEs. Foster an environment of collaboration and inclusivity across functions to support EMEA standardization as well as an efficient & effective approach to Franchise Support to drive consistently strong performance for the brand.
3. Restaurant Excellence - GTM Strategy: In collaboration with other regional Restaurant Excellence SMEs, be responsible for setting the brand standard & expectation of above restaurant operations (Field Support) and developing the overarching strategy, tools & systems to support effective field team deployment (WOWs), for SMO leadership to deploy in execution of the brand strategy to drive performance.
4. Commercial Success - Profitable Restaurant Operating Model: In collaboration with other regional Restaurant Excellence SMEs, be responsible for ultimately owning the in-restaurant operating model for FZEs, to ensure an efficient and effective model is developed & maintained to support FZE profitability whilst supporting the brand strategy and direction at all times.
5. Commercialization: For the NNDACH region (and other territories as may be deemed appropriate from time-to-time) ensure clear stage gates and accountability (RACI) for projects impacting restaurant operations. Provide clear feedback to project governance of operational requirements and dates.
6. FZE Support Services: Working with our Franchise Services Coordinators & Operations Specialists, ensure a consistent level of support and accountability is provided to our Franchisees. Continuously work to refine the support process and responsibilities to drive efficiencies.
7. Restaurant Excellence - Field Training Support: For the NNDACH region (and other territories as may be deemed appropriate from time-to-time), working with EMEA L&D leadership & SMO leadership, ensure that Field training needs are being executed to Brand Standard and are being effectively prioritized in pursuit of the overarching business strategy at all times.
Skills and Abilities Required:
8. Bachelor's Degree and 5-10 years QSR, restaurant or food retail experience; Team Management and above store level with strong business and team management acumen.
9. Strong interpersonal and written communication skills, building business cases and articulating them for leadership and other internal/external stakeholders.
10. Self-motivated team player that brings excitement and enthusiasm to work each day and has strong cross functional experience.
11. Balances strategic acumen whilst being willing to roll-up sleeves to support the work.
12. QSR/Restaurant/Retail experience a plus, but not required.
13. Experience working in a Franchise model a plus
What do we Offer?
14. Insurance Plans (Medical/Life)
15. Pension
16. Competitive Bonus
17. Mobility Allowance
18. Tuition Reimbursement
19. Company Holidays
20. Employee Resource Groups
21. Volunteering time
22. And Many More…..
Other details
23. Job Family Historical
24. Pay Type Salary
25. Employment Indicator Regular