JOB OPENING
1. Title: ACS Community Info Specialist
2. Location: Army Community Service (ACS), Baumholder
3. Start date: TBD
4. Job-Type: Part-Time On-Call
This is a part-time on-call (PTOC) position. (*Substitute and replace personnel for planned and unplanned absences at the Administrative office. Personnel should be available on short notice.)
SUMMARY
You shall provide Community Information Services for Army Community Service. You also provide customer service at the front desk by greeting customers in person and on the phone. Identifying the issue and referring to the appropriate service provider by appointment or by connecting the customer to the provider in person or on the phone.
QUALIFICATION
5. Associate degree or equivalent education/work experience. One (1) year of information & referral and/or one (1) year of customer service experience may be substituted for education.
6. Fluency in English (speaking, reading, and writing). Exhibit the ability to communicate in the English language with references or education.
7. Proficient in the use and application of common software programs mentioned and those in use at ACS, specifically Microsoft Word, PowerPoint, Publisher, Outlook, SharePoint, and Excel.
8. Able to present information orally and in written format.
JOB DESCRIPTION
9. Provide Community Information Services for Army Community Service.
10. Provide customer service at the front desk by greeting customers in person and on the phone.
11. Identifying what the issue is and referring to the appropriate service provider by appointment or by connecting the customer to the provider in person or on the phone.
12. Responsible for maintaining records and files incident to the services provided by this contract.
13. Input information into ACS CTS databases, required by duties, within one (1) business day of services provided. You shall maintain a comprehensive centralized client record management and tracking system for all ACS customers via the U.S. government-run ran Client Tracking System (CTS), following the procedures set forth in the ACS Centralized Online Client Tracking System SOP.
14. Provide the information requested by the client, if you are unable to provide the requested information, you shall refer the client to the appropriate ACS or community resource.
APPLICATION PROCESS