About the role
Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!
We are on a steep growth curve and are looking for
highly motivated and detail-oriented Collections Intern to join our residential real estate team. The primary responsibility of this role is to manage the collection of overdue rent payments. The Collections Intern will play a key role in maximizing collection rates and maintaining positive tenant relationships where possible.
If interested, please send us your most updated CV in English.
Your Responsibilities
* Collections Management:
o Proactively contact tenants with overdue rent via phone, email, and written correspondence to secure payment.
o Negotiate payment plans and settlements in accordance with company policies.
o Maintain accurate records of all collection activities, communications, and payment agreements.
* Tenant Communication:
o Handle tenant inquiries and disputes professionally, seeking to resolve issues that may be causing payment delays.
o Issue formal notices in compliance with legal and regulatory requirements when necessary.
* Coordination with Local Teams:
o Ensure local property teams are dispatched to conduct on-site visits for unresponsive tenants.
o Monitor and follow up on property visit reports to ensure accurate status updates.
o Act as a liaison between the central collections team and field operations to ensure timely and effective resolution of cases.
* Reporting and Compliance:
o Prepare regular reports on collection activities, outstanding accounts, and recovery rates.
o Stay informed about local regulations regarding tenant rights and collection practices to ensure compliance.
* Process Improvement:
o Identify and recommend improvements to the collections process to enhance efficiency and effectiveness.
o Assist in the development of standard operating procedures for collections and property visit coordination.
Your Qualifications
* Proven experience in collections, preferably in the residential real estate sector.
* Full-working proficiency in English and German is required, other European language is a plus.
* Some international background through work and/or study abroad is advantageous.
* Excellent written and verbal communication skills, including negotiation skills and the ability to handle difficult conversations with tact and professionalism.
* Strong MS Excel proficiency and other collections software and CRM systems (Salesforce, Freshdesk, etc.).
* Strong knowledge of tenant rights, eviction processes, and collection regulations.
* Problem-solving mindset with the ability to think creatively to resolve payment issues.
* Customer-focused mindset and a genuine passion for delivering exceptional member experiences.
* Self-accountable and able to work independently without well-worn paths or established protocols.
* Strong organizational skills and the ability to prioritize tasks effectively and comfortably in a fast-paced environment.
* Passion for real estate, shared living, and alignment with the Habyt mission.
* Flexibility to travel locally as needed to coordinate on-site visits.
What we offer
* Welcome Package: Start your journey with us fully equipped—Habyt swag and all the tech you need from day one.
* Team Events: Connect and have fun with your colleagues at our regular, lively company events.
* Hybrid Work: We believe in flexibility and connection, promoting a positive work environment for everyone. With our hybrid model, you will work both from home and our centrally located office in the city.
* Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.
* Mental Health: Enjoy free access to the Calm App, plus subsidized membership for ClassPass and Urban Sports Club.
* Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes.
* Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!