P Your Role /pullip Assist in delivering global and business-critical Workload Automation and related Monitoring services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs /p /lilip Provide SLA 1 Class Support for the Workload Automation Service /p /lilip Maintain the operational model of our Workload Automation Tool /p /lilip Participate in migration projects within the Workload Automation domain /p /lilip Keep documentation up to date, ensuring connections and processes between all services while minimizing overlaps between services delivered by different teams in the Workload Automation domain /p /lilip Identify potential risks to service delivery and assist in developing strategies to mitigate these risks, ensuring business continuity and minimal disruptions /p /lilip Assist in assessing and enhancing Workload Automation processes, implementing best practices and standards to optimize service delivery efficiency /p /li /ulp Your Profile /pullip Bachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry /p /lilip Initial working experience in Workload Automation and IT Operations /p /lilip Basic experience with Workload Automation Tools /p /lilip Deep knowledge of service delivery within ITIL guidelines /p /lilip Ability to understand and hold various roles in IT /p /lilip Experience in coordinating and communicating complex tasks /p /lilip Excellent communication skills in English and the ability to work both independently and as part of an international team /p /lilip Proactive mindset with a focus on collaboration and empathy in dealing with stakeholders /p /li /ulp Your ZEISS Recruiting Team: /p Mrs. Selina Riccio