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<p><span style="font-size:12.0pt"><strong><span style="font-family:verdana, geneva, sans-serif">Your future career</span></strong></span></p>
<p> </p>
<p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">We are offering you a unique opportunity to join the Corporate IT Department of the newly combined Magellan + Merlin organisation as a Local Support Technician. With 12 positions across France, the UK, Germany, Spain, and India, the IT Corner team provides on‑site IT support to ensure that every employee benefits from a seamless and productive digital workplace experience.</span></p>
<p> </p>
<p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">As a Local Support Technician (IT Corner), you will be the first point of physical contact for employees requiring IT assistance. You will handle hardware and software support, device deployment, meeting room technology, onboarding IT setup, and VIP support.</span></p>
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<p><span style="font-size:12.0pt"><strong><span style="font-family:verdana, geneva, sans-serif">Your future missions and responsibilities</span></strong></span></p>
<p> </p>
<p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">A. On‑site IT support & troubleshooting</span></p>
<ul>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Provide hands‑on IT support to employees at the designated office location (IT Corner).</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Diagnose and resolve hardware, software, and connectivity issues (laptops, monitors, peripherals, printers).</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Support meeting room technologies: video conferencing, display systems, audio equipment.</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Escalate complex issues to Workplace, IAM, or Technical Lead / LAN teams as appropriate.</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Ensure timely resolution of incidents in line with defined SLAs and quality standards.</span></li>
</ul>
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<p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">B. Device lifecycle & deployment</span></p>
<ul>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Manage the local device lifecycle: imaging, provisioning, deployment, and decommissioning.</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Ensure proper configuration of devices with M365, security tools, and corporate applications.</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Maintain local hardware inventory and coordinate with the central Workplace team for stock management.</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Support hardware refresh programmes and asset tracking.</span></li>
</ul>
<p> </p>
<p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">C. Employee onboarding & offboarding</span></p>
<ul>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Set up IT equipment and access for new joiners (laptops, accounts, badges, mobile devices).</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Ensure a smooth IT onboarding experience in collaboration with HR and the Service Desk.</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Manage IT offboarding: equipment recovery, access revocation, data wipe procedures.</span></li>
</ul>
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<p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">D. VIP support & local coordination</span></p>
<ul>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Provide dedicated support for VIP users and senior management as needed.</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Act as the local IT point of contact for office management and facilities teams.</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Coordinate with the central Corporate IT team for site‑specific projects.</span></li>
</ul>
<p> </p>
<p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">E. Continuous improvement & knowledge sharing</span></p>
<ul>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Contribute to the knowledge base with solutions for recurring local issues.</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Participate in training and skill development programmes organised by the Workplace team.</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Propose improvements to local support processes, tools, and user experience.</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Support GenAI‑powered self‑service initiatives to reduce support ticket volume.</span></li>
</ul>
<p style="font-family:verdana, geneva, sans-serif;font-size:14.0pt"> </p>
<table border="0" cellspacing="3" cellpadding="0">
<tbody>
<tr>
<td> </td>
<td>
<h1><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Who are we looking for?</span></h1>
</td>
</tr>
</tbody>
</table>
<p> </p>
<p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Technical skills</span></p>
<ol start="1" type="1">
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Solid experience in end‑user IT support: hardware troubleshooting, software installation, network connectivity.</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Good knowledge of Windows, MacOS, M365 suite, and endpoint management tools (Intune).</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Understanding of basic network concepts (LAN/Wi‑Fi, VPN, printing).</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Familiarity with ITSM tools (ServiceNow or equivalent) for ticket management.</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Ability to manage device lifecycle and asset inventory.</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Fluent in local language; English required for international coordination.</span></li>
</ol>
<p> </p>
<p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Behavioural skills</span></p>
<ol start="1" type="1">
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Strong service orientation and empathy for end users.</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Excellent interpersonal and communication skills.</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Rigor, reliability, and ability to prioritise in a dynamic environment.</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Team spirit with ability to work autonomously.</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Proactivity and continuous improvement mindset.</span></li>
</ol>
<p> </p>
<p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Education</span></p>
<ol start="1" type="1">
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Bachelor’s or Master’s degree in IT, computer science, or equivalent professional certification.</span></li>
</ol>
<p> </p>
<p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Experience</span></p>
<ol start="1" type="1">
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Minimum 2 to 4 years in on‑site IT support or end‑user services.</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Experience in a corporate or multi‑site environment is a plus.</span></li>
<li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">Prior experience in an IT transformation or migration context is valued.</span></li>
</ol><p><span><strong>#LI-DNI</strong></span></p>
