Customer Account Associate - Neighborhood Grocery
Foods you love. Brands you trust. And a career that empowers you to grow.
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.
Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
POSITION SUMMARY
The Customer Account Associate is a key member of the Customer Account team, providing support to the Account Director/Senior Manager, Customer Account Managers (CAM), and/or Senior Customer Account Specialists (SCAS). The Associate ensures alignment with the team they support and oversees systems administration to ensure smooth team operations. This role is responsible for important tactical work that will drive efficiencies within the account team(s) and NGT.
POSITION RESPONSIBILITIES
Specific scope will be defined by your Account Leader. Customer Account Associate Responsible f
* Assist Team with item setup, including entering relevant data into forms and/or systems
* Manage contract data entry and updates across portals, customer forms in support of all contract/contract changes in customer systems; confirm dates, lead times, and amounts, and review details with the Account Manager
* Responsible for automated customer reports (forecast details report, C&S in-full report, C&S inventory details report, impaired scorecards, invoice by item report, and C&S ‘All Items’ in distribution list)
* Responsible for tracking new item set ups, big bets, other ad hoc tracking & monitoring activities
* Manage sample ordering process and track sample inventory
* Organize team meetings and improve efficiency and support strategy for large-scale planning and joint business initiatives
* Gather ad tracking via Numerator and compile digital product and ad images
* Responsible for NRS communication & activities as guided by National Account Managers (sell sheets/booking sheets, etc.)
* Attend internal business meetings & customer meetings (as opportunities arise)
* Assist with Ad Hoc requests (planning session deck preparation)
Talent Development
* Own personal development through adoption of capability tools and participation in career development programs
* Develop critical behaviors (Ways of Winning) through robust PDP process
Develop Valued Capabilities
* Build proficiency in the C&S, NGT and (where applicable) Retailer systems, reporting tools, and core workflows to enable efficient support of the team
* Apply ongoing coaching and learning to strengthen skillset and support continuous performance growth
Integrated Approach: Team & Cross-Functional Communication
* Actively ensure timely & effective communication with internal partners – Leaders, CAMs, SCASs, Field Execution Teams (Nestlé Retail Sales & Distributor Team), etc
REQUIRED SKILLS AND EXPERIENCE
* Bachelor’s degree preferred, or 1–2 years of relevant work experience
* Previous experience in an administrative or support role is preferred
* Excellent attention to detail and accuracy
* Proficient in Microsoft Office Suite (Teams, Word, Excel, PowerPoint)
* Familiarity with SharePoint and other collaboration tools is a plus
* Ability to work independently and prioritize tasks effectively
* Strong communication and interpersonal skills
* Strong organizational and time management skills are essential
* Knowledge of sales fundamentals: pricing, promotion, assortment, merchandising is preferred
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at Nestle in the US Benefits | Nestlé Careers
It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
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