Duties Description The Digital Media (DM) Technician is responsible for the ongoing planning, installation, support, and operation of SUNY Old Westbury's digital media equipment and AV over IP (AVoIP) network in instructional spaces, meeting rooms, and campus event locations.
In addition to AV responsibilities, the technician also supports the deployment, maintenance, and troubleshooting of Windows and macOS desktops, laptops, and related peripherals across academic and administrative areas. This role requires outstanding customer service skills and the ability to build strong working relationships with faculty, staff, program and event organizers, and external vendors.
The AVoIP infrastructure includes wired and wireless network switches, routers, optical networking components, digital head ends, and centralized systems for audiovisual control, monitoring, and information security.
Responsibilities include:
Provide technical and operational support for digital media services, including classroom technology, internal/external meetings, campus functions, and events.
Test AV technology in instructional and event spaces to ensure proper operation; perform advanced troubleshooting and repairs as needed.
Coordinate vendor service calls for AV repairs and obtain estimates for parts or replacement equipment.
Organize and maintain digital media equipment in storage, including inventory tracking, documentation, and security.
Monitor the Digital Media Services inbox for service degradation or outages; respond to and resolve issues promptly.
Collaborate with ITS team members to troubleshoot cross-functional technical issues.
Create and maintain documentation of digital media operations and procedures.
Stay current with emerging audiovisual technologies and assess their potential use within the College.
Effectively communicate with students, faculty, and staff in a professional and courteous manner.
Work efficiently, accurately, and collaboratively under tight deadlines and shifting priorities.
Maintain, install, and troubleshoot IT hardware, systems, and peripherals including networking equipment, printers, point-of-sale devices, laptops, and mobile devices (Windows, macOS, iOS, Android).
Provide hands-on support for desktops, laptops, mobile devices, printers, and other peripherals across both academic and administrative environments.
Install and configure hardware and software in offices, classrooms, computer labs, and student service areas.
Respond to and manage service requests using the TeamDynamix ticketing system.
Maintain accurate inventory and system records; ensure regular system and network backups.
Assist with training and supervising student workers at the ITS Service Desk.
Perform other duties as assigned.
Days/Hours: Tuesday through Saturday with occasional nights and Sundays. Hours (full-time) subject to change due to university academic schedule, events and needs.
Salary range: $45,372.00 - $55,000.00 commensurate with experience and education (plus $4,000.00 location pay)
Minimum Qualifications Minimum Qualifications:
Associate's degree (foreign equivalent or higher) in computer science, information technology or related field OR an equivalent combination of education and directly related full-time experience in a similar technical environment.
One (1) to two (2) years of directly related experience to include installation, support and operation of digital media equipment and AV over IP (AVoIP) network and maintenance; maintenance and troubleshooting of Windows, macOS, desktops, laptops and related peripherals.
Hands-on experience with classroom and instructional technologies such as Extron, Crestron, Sony Vision Exchange, Samsung displays, Polycom, NEC systems, and Zoom.
Familiarity with large venue projection, stage lighting, and professional audio systems.
Strong troubleshooting and problem-solving abilities; ability to learn new digital media technologies quickly.
Proficient with Microsoft Office suite and related productivity tools.
Ability to manage multiple tasks and projects simultaneously and adapt to shifting priorities under pressure.
Ability to establish and maintain effective internal and external working relationships with staff, students and vendors.
Willingness and availability to work before/after business hours and on weekends as needed.
Ability to safely lift and move IT equipment weighing up to 40 pounds.
Preferred Qualifications:
Bachelor's degree (foreign equivalent or higher) in Management of Information Systems (MIS), Computer Science (CS) or related field.
Six (6 ) months to one (1) year of full-time experience with classroom and active learning space technologies and desktop trouble shooting.
Detailed knowledge and understanding of Crestron control systems, Extron interfaces and matrix switchers and other components used in video signal path.
Deep knowledge and understanding of implementing various display technologies, emerging video technology and video projection. as well as video walls.
Ability to diagnose trouble spots at all points in digital signal path; deep understanding of audio gain structure; equalization, and microphone technology, including wireless systems; portable and installed sound systems and proficiency in interfacing computers with various displays.