Job Description
We are looking for a Senior Lead, Global Rider Experience to join the Global Sustainability Team on our journey to always deliver amazing experiences.
The team leads Delivery Hero’s global social and environmental efforts, with a strong focus on delivering exceptional care and support to the delivery platform rider fleet —ensuring their welfare is always a top priority. As part of this mission, the Senior Global Rider Experience Lead will be responsible for shaping and driving global rider welfare strategy and value proposition, aligning it with international standards and local market needs. This role will also play a key part in embedding a culture of rider care, safety and respect for riders across all our brands and regions.
You will lead the rollout of a global rider welfare framework, overseeing health and safety metrics, risk assessments, and cross-functional collaboration within Delivery Hero and across brands to drive continuous improvement. Focusing on key welfare areas—like safety, earnings, equipment, and support—you’ll design scalable, data-driven programs tailored to diverse engagement models, while supporting the implementation of global product and operational initiatives that reinforce our commitment to rider experience.
If you're a purpose-driven, solutions-oriented leader with a passion for improving the experience of delivery platform riders globally, we’d love for you to be part of our global team—right here in the heart of Berlin.
1. Develop and Drive Rider Welfare Strategy: Design and implement Delivery Hero’s rider welfare strategy, building frameworks like the rider value proposition which include fair pay, safety, emergency support.
2. Design Tools and Resources: Develop tools, playbooks, and a centralized knowledge hub to empower brands in localizing impactful welfare initiatives, ensuring they are both effective and sustainable across regions through close collaboration with central and local logistics teams.
3. Monitor Welfare Performance: Oversee rider welfare performance metrics, establish KPIs, enhance data quality, and collaborate with central and regional teams to continuously improve the rider experience and drive meaningful impact.
4. Program Implementation & Innovation: Partner with central, regional, and tech teams to design and implement welfare programs that improve rider quality of life while leveraging technology and data to localize initiatives and drive continuous improvements at scale, tailored to diverse engagement models. .
5. Advocate for progressive regulatory Frameworks: Work closely with internal teams (, Public Affairs, CSR, Sustainability, Communications, Legal) to advocate for regulations that preserve the benefits of platform work for riders, while ensuring they have access to appropriate protections.
6. Contribute to Impact Reporting: Contribute to non-financial and other required reporting for internal and external key stakeholders such as the Supervisory Board and investors, including tracking key metrics related to rider welfare and experience, ensuring transparency and alignment with company goals.
Qualifications
7. 10+ years of experience in health and safety roles, preferably in logistics, or fast-paced, global organizations.
8. Proven ability to design, lead, and scale impactful welfare strategies tailored to the needs of regional and local operating models.
9. Exceptional analytical skills, with experience using qualitative and quantitative insights to inform strategy and measure impact.
10. Strong knowledge of global health and safety regulations (, OSHA, EU OHS, ISO 45001) and risk assessment methodologies.
11. Passion for social equity, human rights, and overall rider well-fare, with a deep understanding of challenges within diverse engagement models in the logistics space.
12. Outstanding ability to engage diverse stakeholders and communicate effectively across functions and cultures, particularly within fast-paced and globally complex environments.