Job Description
Key Responsibilities:
* Project Execution: Lead the planning, installation, and commissioning of turnkey systems. Program and validate equipment (MachineMotion, robotics like UR/Fanuc/ABB).
* Customer Success: Provide 1st-line technical support for mechanical, software, and robot issues. Deliver customer training and troubleshooting (including a 24/7 rotation starting in 2026).
* System Integration: Act as on-site technical lead for deployments and participate in Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT)
* Continuous Improvement: Identify process enhancements, contribute to internal SOPs/documentation, and provide field insights to Product and Engineering teams.
Qualifications
Your Profile:
* Degree in Mechanical, Mechatronics, or Industrial Engineering.
* 2–5 years of experience in industrial automation, robotics integration or robotics field service .
* Fluent in English and German (additional European languages a plus).
* Strong mechanical foundation with programming experience (ideally Python).
* Willingness to travel up to 15% of the time.
Ready to bridge the gap between design and reality?
Join us as Head of Client Engineering to own the full lifecycle—eliminating silos, accelerating "design-to-ship," and ensuring our customer obsession translates into flawless execution. Lead the team that makes speed our greatest reliability.