Join Amazon's IT Services team as an ITS Support Associate and be part of the engine that powers Amazon’s seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce. As an ITS Audiovisual Support Associate, you'll be the go-to expert for Amazon's global corporate employees’, providing essential, exceptional timely on-site support for audiovisual equipment and systems deployed in our offices, conference rooms and event spaces. They own the total quality management of our audiovisual and video conferencing systems to ensure productivity remains uninterrupted. Amazon’s ITS Audiovisual Support Associates are committed, dependable and customer focused on the IT experience, promptly responding to troubleshooting or equipment failure requests in real-time. ITS Audiovisual Support Associates have a solid understanding of audiovisual standards, systems and equipment deployed throughout Amazon. You’ll engage with Amazonians across various teams, owning and understanding their unique IT needs and providing personalized support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of hardware and software issues by implementing successful solutions. Key job responsibilities Provide prompt on-site, hands-on technical troubleshooting support for audiovisual equipment, including displays, projectors, microphones, speakers, and video conferencing systems Assist with on-site support and set-ups for AV equipment during meetings and events to ensure smooth operation and troubleshooting any issues that arise in real-time Determine and implement appropriate troubleshooting tasks, accurately documenting actions or deviations relating to AV configurations, procedures and technical support to improve our global services Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions to minimizing downtime Perform routine maintenance on equipment, including cleaning and replacing consumable components Assist managing audiovisual asset inventories, tracking usage and conducting audits Help train and onboard new team members and Amazonians Grow and learn the latest technologies to stay ahead of the curve, expanding knowledge and skills A day in the life If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. Here at Amazon, it's in our nature to learn and be curious. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. If you're ready to join a team of passionate problem-solvers and make a real impact, apply now to become an ITS Audiovisual Support Associate at Amazon! GRUNDQUALIFIKATIONEN High school diploma or equivalent Excellent customer facing skills 1+ years of corporate experience in the audiovisual sector with a proven record of effectively maintaining, installing and troubleshooting systems in a multi-user high availability environment Knowledge and skills to diagnose, trouble-shoot and solve signal flow issues Ability to identify, prioritize and proactively resolve or escalate issues Willingness to learn and apply new procedures and technology Travel between buildings in the local or regional area as required Occasional after-hours work may be required based on the needs of the business Proficient in English Able to lift or carry equipment up to 40 lbs and use hand tools as needed Ability to work at height ( BEVORZUGTE QUALIFIKATIONEN Bachelor’s degree in Computer Science or IT related field Avixa CTS, CTS-I, or CTS-D certification or equivalent Additional certifications and/or formal training by AV manufacturers (e.g., Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.) Experience with Cisco, Crestron, Extron, Shure, and/or Tesira hardware Experience with network technology, including video and audio over IP Basic German language skills would be beneficial Amazon is an equal opportunities employer. 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