Position Overview
Are you ready to take on a pivotal role that drives customer-centricity and enhances decision-making through data? As CX Head, TA, you will be a strategic and trusted ally, working closely with the TA Head to unlock business opportunities and elevate customer‑centric initiatives within Human Pharma Germany.
Part‑time (90%).
Responsibilities
* Act as the Point of Contact (PoC) and sparring partner for the TA Head, challenging teams and fostering a data‑driven culture.
* Translate strategic and high‑level tactical features into actionable user stories to ensure effective execution.
* Lead and manage functional areas within the TA Squad Teams to maximize customer satisfaction and drive HPG profitability.
* Develop business cases and provide analytical support for strategic planning processes, including OL, ACV, and LTF.
* Build strong cooperative relationships with CXE and cross‑functional teams, influencing stakeholders and driving key business initiatives.
* Collaborate on roadmap planning and optimize workforce allocation to align resources with organizational goals.
Requirements
* Doctoral or Master’s degree (e.g., PhD, MD, MBA, MSc) or equivalent diploma.
* Long‑term experience in human pharma with several years in a leadership/people‑management role.
* Strong knowledge of the German OPU human pharma market.
* Consultancy experience or background preferred.
* Excellent relationship‑building and conflict‑management skills, with above‑average oral, written, and presentation abilities.
* Ability to drive change, manage organizational transformations, and proactively implement innovation.
* Demonstrates Growth Mindset and the 5 Behaviours of Boehringer Ingelheim.
* Fluent in both English and German.
Recruitment Process
Step 1: Online application – the posting is available until January 13th, 2026.
Step 2: Virtual meeting starting mid‑January.
Step 3: On‑site interviews starting end of January.
Contact
For questions about the job posting or process, contact our HR Direct Team at +49 (0) 6132 77‑3330 or email hr.de@boehringer‑ingelheim.com.
About Boehringer Ingelheim
With us, you can develop your own path in a company that values diversity and innovation. Supporting your career in an independent, authentic, and bold environment where everyone is valued and welcomed. You will have access to programs and groups that support your health and wellbeing while contributing to global healthcare accessibility.
Want to learn more? Visit boehringer‑ingelheim.com.
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