Client Enablement Analyst (Excel, German & English Speaking)
Location: Frankfurt (Germany) or London (UK)
Work mode: Hybrid
Employment Type: Full-Time
About ESG Book
ESG Book powers financial markets with the insight needed for a more sustainable future.
By seamlessly integrating sustainability data with an advanced disclosure platform, we enable financial institutions and corporates to share and interpret mission-critical sustainability information.
Established in 2018, ESG Book's cloud-based solutions are trusted by the world’s largest banks, corporates, investors, and consultants to navigate the complexities of sustainability with precision and efficiency.
Headquartered in London, and with offices globally, ESG Book's clients and partners include Citi, HSBC, Accenture, Google, and Bloomberg.
Why Work with Us?
A Mission-Led Culture:
* We’re committed to sustainability and innovation, globally and you’ll feel that in everything we do.
* Help shape the future of sustainable finance while contributing to solutions that drive change.
Opportunities to Grow:
* Our flat structure and dynamic growth mean there’s room for you to step up, or move into different teams, take ownership, and make a real difference.
* Be part of a dynamic team that values your personal and professional growth.
A Collaborative Environment:
* Work in a team where your voice matters
* Work alongside some of the brightest minds in the industry in an open, supportive, and diverse environment.
Flexibility & Balance:
* We empower you to achieve work-life balance with flexible schedules.
The CES Team
We're expanding our Client Enablement & Success function to strengthen our client onboarding and technical support capabilities. This role is pivotal in ensuring that clients have a seamless experience getting up and running with our platform, while also resolving any technical issues efficiently.
The team now sits at the nucleus of our operational ecosystem, connecting product, client success, sales, our clients, reporting entities, and partners. Its purpose is not only to streamline processes and reduce time-to-value through enhanced product education across pre- and post-sales, but also to strategically establish a reinforcing community around the shared infrastructure we are building. Client Services & Enablement will become the engine to drive a more connected, efficient, and empowered ESG Book experience
Responsibilities:
Client Onboarding & Platform Enablement:
* Build and maintain strong foundational knowledge of the ESG Book product suite, including key workflows, use cases, and customer impact.
* Setting up client access, permissions, and delivery schedules on the ESG Book platform
* Guiding new clients through onboarding processes and platform orientation
* Apply product knowledge to resolve standard customer queries accurately.
* Serving as a key point of contact, particularly for German-speaking clients (e.g. savings banks in Germany)
Technical Support & Issue Resolution:
* Handling incoming client support queries via the service desk
* Investigating and resolve technical problems related to platform access, data, and delivery
* Using tools like Excel for analysing and troubleshooting data-related issues
* Collaborating with tech and product teams to triage complex problems
Internal Collaboration:
* Acting as a link between the CES team and internal stakeholders (Sales, Product, Tech)
* Supporting Sales Teams with technical documentation and insights on platform functionality
* Helping develop internal and client-facing documentation and FAQs
Requirements
The Skills You’ll Bring... and build on in the role
* Superior proficiency/skills with Microsoft Excel, PowerPoint, and Word.
* Fluent in German and English.
* Excellent interpersonal and communication skills, with the ability to communicate technical and quantitative topics to a range of stakeholders.
* Demonstrated analytical skills and mindset.
* Additional skills like SQL and Python can be helpful.
We are an equal opportunities employer. This belief and approach apply to all aspects of employment, including recruitment and selection, opportunities for training, development and promotion and our terms and conditions of engagement.
Apply Now
If you’re excited to be part of a purpose-driven company that values your contributions and offers room to grow, we’d love to hear from you. Join ESG Book and help shape the future of sustainable finance, while building your own, too.