Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
As an IT Service Desk Specialist (m/f/d), you will be the central point of contact for our customers, supporting them with questions and issues related to IT.
Your exciting responsibilities will include:
* Receiving customer inquiries by phone and electronically (incidents, service requests, and change requests) as part of 1st level support, and documenting them in the ticketing system.
* Performing initial qualification and prioritization of tickets in areas such as user management (AD, Azure), SAP, MS Office applications, Cisco VPN, telecommunications, general client/server support, and “how-to” support.
* Carrying out error analyses and initiating appropriate measures.
* Working closely and coordinating with 2nd and 3rd level support.
* Supporting projects (ITSM processes, transition).
* Creating documentation, process descriptions, work instructions, and manuals for our internal knowledge base and routing matrix.
* Coordinating closely with colleagues in our internationally oriented team as part of 24/7 support.
Your profile:
* An apprenticeship as an IT specialist, a comparable IT qualification, or experience in IT support.
* Broad-based IT knowledge (e.g., clients, Windows, networks, SAP) as well as initial experience in IT customer support.
* Strong IT affinity and enthusiasm for acquiring new information, continuously developing IT expertise, and applying this knowledge in daily work.
* Excellent communication and interpersonal skills, along with a clear and professional communication style.
* Strong customer and service orientation with a high commitment to providing outstanding service.
* Basic knowledge of IT Service Management according to the ITIL standard; ITIL Foundation certification is a plus.
* Excellent German skills and very good English skills, both spoken and written.
Why Syntax?
Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.
* Competitive, above-average compensation
* Global tourist: With us, you can also work from abroad from time to time
* Flexible working time models, home office
* Attractive benefits, e.g. company pension scheme or various health offers
* A modern environment in which the "you" is part of it
* Open feedback culture, flat hierarchies and a motivated team
* Individual career planning with continuous training and coaching on the job
You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!