Job Description
Do you have deep technical knowledge of electricity meters and want to support customers in real-world deployments? We're looking for a Field Application Engineer (f/m/d) to bridge the gap between engineering and sales, guiding clients through the integration, configuration, and troubleshooting of smart metering and grid communication solutions.
Do you have deep technical knowledge of electricity meters and want to support customers in real-world deployments? We're looking for a Field Application Engineer (f/m/d) to bridge the gap between engineering and sales, guiding clients through the integration, configuration, and troubleshooting of smart metering and grid communication solutions.
Responsibilities
* Provide technical support for sales, helping customers choose the right type of electricity meter for their application (e.g., single-phase, three-phase, CT/VT meters)
* Configure meters for customer-specific needs (load profiles, communication interfaces, firmware options)
* Guide customers through installation, calibration, and field testing procedures
* Troubleshoot hardware, firmware, and connectivity issues on-site or remotely
* Assist in pilot projects, proof-of-concept installations, and acceptance testing
* Collaborate with R&D to resolve technical compatibility issues and provide customer feedback for product improvements
* Deliver technical training, demos, and documentation to support field teams and partners
Meter & Communication Knowledge Required
* Strong understanding of electricity metering technologies: AMI, AMR, and smart meters
* Familiarity with DLMS/COSEM, M-Bus, MODBUS, NB-IoT, Zigbee, LoRaWAN, or other grid communication protocols
* Knowledge of meter calibration, tariff programming, and security features (e.g., encryption, authentication)
Success Indicators
* Fast and accurate support for customer configurations
* Smooth execution of product pilots and field rollouts
* High customer satisfaction with technical onboarding and support
Requirements
* Degree in Electrical Engineering or completed technical apprenticeship (Ausbildung) with relevant experience
* 3+ years of experience with electricity meters, field application support, or smart grid technology
* Excellent communication and problem-solving skills
* Fluent in English and either German or French
* Based in Berlin/Brandenburg, willing to travel to customer sites and pilot projects
Benefits
* A challenging and rewarding position in a dynamic and innovative company.
* Competitive compensation and benefits package.
* Opportunities for professional development and further education.
* A collaborative and supportive work environment.
* Hybrid is preferred
Requirements
Degree in Electrical Engineering or completed technical apprenticeship (Ausbildung) with relevant experience 3+ years of experience with electricity meters, field application support, or smart grid technology Excellent communication and problem-solving skills Fluent in English and either German or French Based in Berlin/Brandenburg, willing to travel to customer sites and pilot projects