Customer Resolution Specialist (m/f/d) for AIRBUS
Our offer:
- Attractive and fair salary conditions
- Extensive employee benefit programme “Orizon PlusPoints”
- Training measures suiting your tasks and activities
- Up to 30 days of annual leave
- Personal support and qualified advice from the Aviation Unit offices, e.g. in Hamburg-Finkenwerder, Stade, Augsburg, Munich or Bremen
Your prospective job:
For our customer Airbus Operations you are acting as a Customer Resolution Specialist (m/f/d) at the location Hamburg-Fuhlsbüttel.
Your responsibilities:
- Participate in and contribute to a high performing cross functional Customer Account Support Team and Customer Resolution Services Team
- Responsible and proactive management of the customer specific open order book
- Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
- Handle quotations and customer orders pertaining to the products including timely follow up on quotations, claims and orders in accordance with KPIs
- Maintenance of customer records
- Drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services
- Maintenance and development of the customer service quality level
- Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
- Support organisation in securing on-time material delivery to meet customer expectations
- Train and Support our customers in using our e-commerce platforms
- Participate in back-up arrangements in support of absence by other Customer Resolution Specialists
- Participate in periodic functional and cross-functional activities (e.g. projects, meetings etc) as per agreement with the Manager
Your profile:
- Completed studies in business administration, supply chain / logistics or comparable
- Several years of work experience in disposition / material procurement, customer service and logistics
- Good knowledge in SAP
- Knowledge in Google Workspace
- Shipping or aviation knowledge is an advantage
- Fluent English skills both spoken and written
- German is an advantage
Your partner:
Orizon GmbH is your capable partner when it comes to standing out from the crowd on the labour market. With our individual advice you will find the job that suits you best. Being among the top fifteen German HR service providers, our company’s range of services includes the personnel secondment and placement of both skilled workers and executives of all professional fields.
Orizon's “Aviation” unit is the specialist for personnel secondment in the aerospace sector and – thanks to its excellent industry experience – offers you interesting perspectives in this field. You have an appropriate qualification and are interested in working in the aerospace sector? Or you already have gained experience in aerospace? Then, we are exactly the right partner for you.