As a Landlord Relationship Manager (f/m/d) at Wunderflats, you will own the relationship we have with our Wunderflats Plus landlords. Drive customer satisfaction, boost loyalty, and elevate Wunderflats' market leadership by maximizing landlord success in our flexible management rentals program, a pivotal role crucial to our continued growth and success.
YOUR MISSION
* Take the lead in managing landlords throughout the entire lifecycle, from new landlords onboarding to securing their success and therefore retaining and growing alongside them.
* Roll-out our services and solutions to new landlords customizing them, when needed, to meet their needs.
* Collect first-hand feedback from landlords, size it, translate it into opportunities for Wunderflats and our customers and share it with internal experts.
* Be accountable for the performance of all Wunderflats Plus listings, securing listing attractiveness, working with internal stakeholders and the landlords to achieve a great rental experience.
YOUR PROFILE
* Bring a minimum of 2 years of experience in customer relations, including any relevant apprenticeships as well as a track record in end-to-end partner management.
* Demonstrate strong interpersonal skills with a focus on building and maintaining relationships with our landlords.
* Possess a proactive and solution-oriented mindset, with the ability to identify and capitalize on opportunities for growth and improvement.
* Demonstrate strong attention to detail especially combined with the ability to multitask and work in a fast paced environment.
* Utilize your skills working with data sets to prioritize and understand the impacts of our initiatives.
* A clear communicator, both verbally and in writing, in both English and German.
* Knowledge of the real estate market and trends is advantageous.
* Holding a drivers license is preferred.
OUR PITCH
* #empathyculture: Become part of our international team with a scale-up atmosphere, where you as a person really count and your ideas and work make a real impact.
* #worklifeinbalance: Our working hours are flexible and family-friendly. Your main working hours are spent in the office, but you are also welcome to work from home from time to time.
* #personaldevelopment: We support you in your personal & professional development, e.g. through individual training programs, workshops, or participation in trade fairs and conferences.
* #compensationpackage: Receive an attractive compensation package and a company pension plan with a 20% employer contribution.
* #wunderoffice: Work from our brand new office in Berlin (Hackescher Markt), with ergonomically equipped workstations, detox room, playroom, roof terrace and fruit & drinks on us.
* #welovetohavefun: Celebrate with us at our annual summer or winter party, and regular after-work gatherings, and power up in our office with yoga, table soccer and table tennis.
* #morebenefits: A special discounted membership at Urban Sports Club? Decent discounts at FutureBens? Yearly travel ticket? - here you go! - and even more!