Job Description
* You are responsible for leading and developing the Wealth / B2B Team
* You will identify opportunities to streamline, optimize, and automize processes to enhance efficiency and service delivery excellence
* You are regularly meeting with our Operations- and Product-Teams to discuss new and existing processes and to identify improvements
* You will ensure a culture of continuous improvement within the team by encouraging continuous feedback
* You possess the skill to effectively communicate the company's overarching vision and objectives, offering a contextual backdrop that enables your team members to align their individual efforts effectively
* You act as a subject matter expert for your functional areas and drive continuous development of tools, processes and client experience
* You take over escalating client communications to support your team
Qualifications
* You have gained professional experience in a leadership position in customer service and are familiar with industry KPIs
* You have a keen interest in stock market activities, are knowledgeable about robo-advisors, and have an affinity for digital solutions
* Leading your team to shared successes and serving as a role model both professionally and personally motivates you
* You possess a friendly and solution-oriented working approach in proactive coordination with your team
* You work independently and you are very pragmatic when it comes to execution. You also have very good analytical skills and a sense for (process) optimisation potential
* You are characterized by excellent communication skills
Additional Information
* Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
* Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
* Work from our centrally located offices in the heart of Munich or Berlin, nestled in lively neighborhoods filled with vibrant restaurants, cozy cafés, and a wide range of convenient amenities
* Be productive with the latest hardware and tools
* Learn and grow by joining our in-house knowledge sharing sessions and spending your individual Education Budget
* Learn and experience German culture first hand by joining our free German language classes
* (International) relocation support
* Flexible vacation policy and the opportunity to work from abroad
* Benefit from an attractive compensation package and from the company pension scheme
* Monthly contribution of 25% for the ‘Deutschland Jobticket’
* Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
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