Your mission
Join NODE Robotics, a spin-off from Europe's leading robotics institute, on a mission to revolutionize mobile robotics through intuitive, high-impact software.
The CS Engineer focuses on assisting customers with the configuration, customization, and integration of autonomous mobile robot systems. This role involves leading customer onboarding, providing technical support, delivering training, gathering feedback, and building strong customer relationships to ensure satisfaction and system optimization.
Key Responsibilities:
* System Configuration:
Assist customers in configuring and customizing robot systems to meet specific needs, ensuring optimal performance and integration - also on the customers' site.
* Customer Onboarding:
Lead the onboarding process, providing training and support to help customers effectively use and integrate robotic systems.
* Technical Support:
Offer technical support and troubleshooting to promptly resolve customer issues and ensure high satisfaction.
* Relationship Building:
Build and maintain strong customer relationships, serving as the primary contact to ensure satisfaction and retention through proactive communication.
* Documentation:
Create and maintain customer-facing documentation, including user manuals and troubleshooting guides, to support customer success.
Your profile
Key Requirements:
* Domain Knowledge:
At least 5 years of professional experience in mobile robotics, industrial automation or similar in a technical customer-facing role (e.g., Customer Success or Technical Support)
* Technical Expertise:
Experience with ROS/ROS2, Linux, Bash & Python, as well as modern DevOps tools (Docker, Git, Docker Compose).
* Systems & Interfaces:
Solid understanding of IT networks and communication protocols (API, REST, MQTT, CANOpen, TCP/IP).
* Communication & Languages:
Excellent English skills and at least business-fluent German.
Bonus points for:
* Proficient in C++ (17 or higher)
* Driving license class "B"
* Experienced with safety concepts (e.g. ISO
What we offer
Mobile robotics should enhance operations, not complicate them. NODE Robotics provides the tools to make that vision a reality. With our scalable software platform NODE.OS, businesses can integrate and manage mobile robots with confidence, efficiency, and ease.
Built on proven technologies, our platform delivers reliable navigation, precise localization, and advanced fleet management capabilities. This allows companies to streamline operations, adapt to changing needs, and grow sustainably.
Designed for seamless integration and intuitive usability, our solutions empower businesses to get the most out of their mobile robots – today and in the future.
We're a mobile robotics software company based in Stuttgart, Germany. Our team brings together expertise from diverse fields, including robotics, AI, software engineering and industrial operations.
This is what drives us besides the joint vision for easy to use mobile robots:
* As a team, our goal is to constantly improve and grow. One way we achieve this is by placing a high value on feedback and knowledge sharing. We believe that through these practices, we can learn from one another and ultimately become better as a team. This belief is reflected in our use of formats such as code review sessions and development recaps, which allow us to share our insights and experiences with one another.
* We are a team of robotics enthusiasts, we strive for daily improvement in order to maintain the edge we inherited from Fraunhofer IPA, which is Europe's leading powerhouse in robotics. Our goal is to build upon our inherited legacy and push the boundaries of robotics technology even further. With our passion and dedication to this field, we believe that we can make significant advancements and contribute to the evolution of the robotics industry.
* Our goal is to revolutionize the use of mobile robots in the industry. To achieve this, we adopt a customer-centric approach that emphasizes building mutually beneficial relationships with our clients. By doing so, we are able to gain insight into their needs and preferences, which allows us to integrate their feedback directly into the development of our products. Ultimately, this approach ensures that our solutions are tailored to the specific requirements of our customers, thereby enabling us to deliver superior value and achieve long-term success.
* As a startup, we are able to capitalize on our major benefits of speed and agility. Our team embodies a culture where every single member takes full responsibility for their impact, allowing us to gain traction on a daily basis. This combination of speed, agility, and accountability is what sets us apart and allows us to thrive in the competitive startup landscape.
We make mobile robots easy to use.
About us
In 2020, NODE Robotics spinned off from Fraunhofer IPA, Europe's largest institute for applied research and real powerhouse of robotics, taking some of their brightest developers with them.
With the help of venture capital investors, we started growing the company with a hand-picked team of specialists, aligning with the NODE core values: collaborative improvement, learning experts, customer empathy and output excellence.
We are a group of robotics enthusiasts without the lack of social skills, aiming to become one of Europe's best teams in software development for mobile robotics.
Our purpose is to put humans and mobile robots into their sweet spot: On one hand we want to match dedicated people with the perfect tasks for them, so work doesn't feel like it anymore. On the other hand, we know that the technology of mobile robots is far from being fully discover and exploited yet - something we want to change by offering the most versatile and easy to use software for mobile robots on the market.
Become part of our diverse team, support us in building the company towards further growth and international scaling while gaining experience in the future sector of mobile robotics