Your Tasks
1. Leadership of strategic programs within Global Customer Care & Experience
2. Development of program roadmaps, timelines, and governance structures
3. Coordination of multiple projects and cross-functional teams
4. Stakeholder management and facilitation of global alignment
5. Monitoring of risks, issues, and dependencies
6. Definition and tracking of KPIs and benefits realization
7. Preparation of status reports and steering committee updates
8. Support of change management and global adoption of solutions
Your Profile
9. University degree in Business Administration, Project/Program Management, Information Systems, or related field
10. Several years of experience in program or project management, preferably in customer care / experience
11. Proven track record in managing global, cross-functional programs
12. Strong skills in governance, risk management, program reporting, and stakeholder management
13. Experience with program management tools (MS Project, JIRA, Confluence, Smartsheet)
14. Strong problem-solving and decision-making skills
15. Ability to work across different cultures and global environments
About Us
Our Global CXI&Care team is responsible for designing and delivering outstanding customer journeys across all touchpoints. We focus on driving service excellence, innovation, and digital transformation to ensure seamless interactions.
Additional Benefits
Job Infos
Location: Ingolstadt
MediaMarktSaturn Retail Group
Department: HQ - Customer Experience & Customer Care
Entrylevel: Professional Level
Type of Employement: Full Time
Working Hours: 37,5
Persona: Job Requisition HQ Employee