Aufgaben Own the ServiceNow platform roadmap and architecture, ensuring scalability, performance, and security in the OSS landscape Define and enforce architecture standards, governance, and best practices Evaluate new ServiceNow features and leads customizations, extensions, integrations, and CI/CD pipeline design in collaboration with Dev and Ops teams Establish and maintain platform governance, ensuring compliance with security, data protection, and regulatory requirements Manage ServiceNow licensing, cost control, and optimization in collaboration with licence management Manage release and upgrade strategies and oversees all platform environments (DEV, TEST, PROD) Ensure stable platform operations through monitoring, troubleshooting, and system health management Oversee instance configurations, patches, clones, and data refreshes Design and maintain integrations (REST, SOAP, MID Server, IntegrationHub) and platform automations Guide test automation (ATF) and ensure technical quality of all solutions Define role and access models and manages users and permissions Monitor KPIs, SLAs, and user satisfaction, driving continuous platform improvement Profil Extensive ServiceNow architecture experience Strong knowledge of ServiceNow modules, data models, security, CI/CD and integrations Hands-on ServiceNow development skills (JavaScript, Flow Designer, IntegrationHub, ATF) Experience in Telco/ OSS environments Knowledge of OMT, TNI, FSM or similar scalable systems is a strong advantage Benefits Opportunity for project extension A highly motivated team and an open way of communication A very renowned company