Mission:
We are looking for a VIE Field Service Engineer VIE based in Dublin, Ireland. Your mission will be to provide support and services as requested by the Customer. You will have the mandate to represent the company in the field (in front of the customer) by investigating and troubleshooting complex technical problems on OPmobility Battery systems.
Key responsibilities:
Insure availability and reliability of the product during warranty and services phases
* Increasing customer satisfaction by providing high level services
* Play a role for future battery systems design improvement
* Perform troubleshooting and investigation of technical problems on customers’ sites
* Carrying out fault analyses, and participate to the root cause analyses
* Data collection and sharing the feedback with design engineering team for continues product improvement
* Perform Maintenance (preventive and corrective) of Battery system on customers’ sites
* Identify customer needs in terms of services and share it with team
* Commissioning of Battery systems
* Corrective repair reports and warranty intervention report creation
Profile:
* Master’s or bachelor’s degree in Electrical Engineering
* Driver's license
* Good level of knowledge pf MS Office
* Experience in Field Services would a plus
* Excellent English language skills, other languages seen as an asset
* Analytical thinking, flexibility, the ability to act independently and on your own responsibility
* Distinct willingness to travel