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Manager, business process expert team (customer experience)

Duisburg
Stryker
Manager
Inserat online seit: 1 Mai
Beschreibung

In this role, you will lead a team of professionals responsible for designing, optimizing, and governing endu2011tou2011end Order-To-Cash (OTC) processes that enable scalable, efficient, and digitallyu2011enabled operations across the international supply chain. You will collaborate closely with subject matter experts (SMEs), data & analytics, technology teams (e.g. RPA, EDI), and business leaders to ensure processes are fitu2011foru2011purpose, futureu2011oriented, and aligned to strategic objectives. This is a highly influential role in which you will drive process excellence, build governance frameworks, and contribute to major transformation initiatives. Key Responsibilities Lead and develop the Business Process Expert team, fostering a culture of continuous improvement, innovation, and crossu2011functional collaboration. Own and govern critical endu2011tou2011end OTC processes; develop process standards, documentation, KPIs, and governance models. Partner with senior Customer Experience leadership to define process strategy and roadmap aligned with business goals and upcoming technology capabilities. Drive process harmonization and simplification, ensuring consistency across regions, markets, and functions. Support largeu2011scale transformation programs, including ERP enhancements, digital solutions, automation, and data enablement initiatives. Identify opportunities for operational efficiency, automation, and performance improvement using datau2011driven insights. Collaborate with IT and Product teams on system requirements, solution design, and change management. Ensure compliance with operational standards, internal controls, regulatory requirements, and bestu2011practice methodologies. Champion change management and help teams adopt new processes through training, communication, and engagement. What You Need: Bacheloru2019s orMasteru2019s degree in Supply Chain, Business Administration, Engineering, ora relatedfield. 8 years of experience in process management, supply chain operations,customer service,transformation, or a similar area. Proven experience leading teams and influencing stakeholders at multiple levels. Strong knowledge of process frameworks, such as BPM, Lean, Six Sigma, or similar methodologies. Demonstrated ability tooperatein complex, international environments. Experience working with ERP systems (SAP, Oracle, or similar) and/or digital process design tools. Exceptional problemu2011solving, analytical thinking, and communication skills. A passion for simplifying complexity and enabling teams to work smarter. Fluent English. Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer u2013 M/F/Veteran/Disability.

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