Time for a change - time for a new job! Are you a Customer Care Manager looking for a new professional challenge in Frankfurt? We have what you are looking for: A secure job, attractive benefits and a job with exciting tasks as a Customer Care Manager in the energy sector. Apply online now and show us what you can do! We value diversity and welcome all applications.
Here's what we offer
1. Attractive salary package with Christmas and vacation bonuses
2. Contribution to company pension scheme after probationary period
3. Vacation entitlement of up to 30 days per year
4. Tailored training opportunities and free language courses
5. Open corporate culture
6. Monthly changing discount campaigns, e.g. with major mail order companies, hotel chains, airlines, fashion stores and much more
Your tasks
7. Act as the first point of contact for network customers
8. Processing queries and complaints via telephone, e-mail, chat and other channels
9. Customer-oriented processing and support of concerns until a suitable solution is found
10. Participating in the coordination and coordination of central communication measures for network customers
11. Close exchange with other departments
12. Using customer feedback and analyzing trends to further develop customer service
13. Support in the development and implementation of strategies for the continuous optimization of customer service
Your profile
14. Completed commercial vocational training
15. Ideally initial professional experience in the energy supply or energy industry
16. Previous work experience in customer service and experience in complaint management
17. Good understanding of network processes and ability to quickly familiarize yourself with new topics
18. Confident handling of common IT applications and openness to new tools
19. Customer and solution-oriented way of working
20. Strong communication skills and a sense of responsibility
21. Confident appearance and good manners
22. Valid class B driver's license
23. Working time model: 38 hours/week