Head of Customer Success (Remote in Europe)The Head of Customer Success is a senior leadership role responsible for leading and scaling Human Edge’s B2B business. This role owns the success, retention, and expansion of the existing client portfolio while playing a critical role in new client acquisition and revenue growth across Human Edge’s products and services.* This is a position for candidates already based in Europe with a valid working visa or permitB2B Growth & New Client AcquisitionDrive new B2B client acquisition and revenue growth across Human Edge’s portfolioIdentify and develop new market and client opportunitiesEngage prospective clients, co‑create tailored solutions, and support the full sales cycle from first conversation to closePartner closely with leadership to expand market presence and scale impact with an entrepreneurial mindsetClient Relationship LeadershipBuild and maintain trusted, long‑term partnerships with senior stakeholders across the existing B2B client baseDevelop a deep understanding of clients’ organizational goals, leadership challenges, and talent prioritiesProactively identify and execute account expansion and cross‑selling opportunitiesEnsure high levels of client satisfaction, retention, and sustainable account growthLead, coach, and develop a team of consultants and customer success professionalsFoster a high‑performance, collaborative, and human‑centered team cultureProvide ongoing performance management, feedback, and professional developmentEnsure team capabilities evolve in line with client needs and business growthCustomer Success Operations & DeliveryOwn the operational execution of the current book of businessEnsure consistent, high‑quality delivery across all client engagementsEstablish and continuously improve scalable processes for onboarding, delivery, resourcing, and success measurementDrive operational excellence, efficiency, and continuous improvement across customer success operationsWhat we are looking forStrong background in human capital, leadership development, organizational development, or related people‑focused disciplinesProven experience in B2B customer success, consulting, or client partnership environmentsDemonstrated ability to grow accounts, expand client relationships, and close new businessStrong leadership presence with commercial acumen and a hands‑on execution mindsetEntrepreneurial, comfortable with ambiguity, and energized by building and scaling a growing businessWhy Join Human EdgeThis is an opportunity to take on a high‑impact leadership role within a purpose‑driven organization focused on meaningful human and organizational change. The Head of Customer Success will have significant autonomy, influence the direction of the B2B business, and play a key role in scaling Human Edge’s growth and impact across organizations.About Human EdgeHuman Edge partners with organizations to unlock human potential and drive sustainable performance through evidence‑based leadership assessment, development, and organizational consulting. By combining behavioral science, people analytics, and a deeply human‑centered philosophy, Human Edge helps clients make better talent decisions, develop effective leaders, and build high‑performing teams.Seniority levelExecutiveEmployment typeFull‑timeJob functionGeneral Business, Human Resources, and Business DevelopmentIndustriesBusiness Consulting and Services, Professional Training and Coaching, and Professional Services #J-18808-Ljbffr