Employee for our Dutch customer service at the headquarters in Treppendorf (m/f/d) We care about our customers - we want them to feel comfortable and well looked after. You enjoy working with people and don't let things get out of hand. Is the Dutch area your home - literally or figuratively? Then we might be looking for you as a dedicated team member (m/f/d) in our Dutch customer service in the headquarters in Treppendorf. You will be our company's calling card, the first point of contact for our customers when they have questions about their order or purchased product via chat, phone and email.
We inspire and enable people to speak music, everywhere. First-level after-sales support - you advise and support our customers by phone, email or chat in the international area
You look after our customers by phone, email and chat and represent their concerns and interests
You work continuously with our specialist service and workshops and coordinate with them
You provide product advice and translation work in collaboration with our specialist departments
You are fluent in written and spoken Dutch and English
Ideally, you are passionate about music yourself and/or have experience in the music industry
You already have experience in supporting and advising customers
You have experience in using a PC and common office applications
30 days of holiday
Attractive and performance-related remuneration with Christmas bonus, as well as company pension scheme
Pleasant working atmosphere with flat hierarchies
Modern, well-equipped workplace far away from city noise and traffic jams
Varied projects in an international environment
Free German lessons
Corporate benefits and employee discount
Company canteen with changing, freshly prepared dishes
JobRad offer
Founded in 1954, Thomann is today the largest distributor of instruments and music equipment in the world and one of the largest e-commerce companies in Germany. The webshop thomann.de is at the center of our thoughts and actions. Whether you are a beginner or an internationally acclaimed musician, our more than 1800 employees from over 30 nations aim to meet the needs of our 18 million customers. From instruments and sheet music to event and lighting technology, from the best-known international brands to our 30 Thomann own brands.
Treppendorf near Bamberg is not only home to Europe's largest mail order warehouse, but also Europe's largest music store: a 5500 square meter musician's paradise for testing, discovering or simply being inspired. In the specialist service and workshops, around 170 employees take care of the maintenance, care and repair of defective products, among other things.
HR Manager
Thomann GmbH
999Z FULL_TIME
Burgebrach-Treppendorf 96138 Hans-Thomann-Straße 1