We are seeking an Operations Assistant to reinforce our Operations Team.
YOUR SKILLS:
* Fluent in both English and French.
* Excellent coordination skills with the ability to deal with diverse departments: sales, compliance and customer support.
* Excellent communication skills enabling you to engage in efficient conversations with your colleagues, and to build strong connections with our customers.
* Ability to take ownership of tasks and thoroughly track them until resolved.
* Great eye for detail.
* Comfortable and autonomous in managing and prioritizing your workload.
* Ability to work in a fast-paced environment.
YOUR TASKS:
* Contact customers to follow up on administrative and compliance-related topics.
* Support the customer support team where and when required.
* Answer customers’ administrative and sales questions, via emails or calls to support our Sales Manager.
* Thoroughly review customer files based on compliance standards (“Know Your Customer” process).
* Coordinate the cross-department escalation of customer support cases and organize resolution between all involved departments.
* Track administrative and customer-related cases accurately and efficiently.
* Assess priorities and maintain an orderly and timely workflow.
* Bring in ideas to improve the operations, your voice counts!
WHAT YOU BRING WITH YOU:
* High level of judgment, integrity and confidentiality.
* Start-up spirit.
* Positive attitude.
* Multitasking skills,
* Ideally located in Spain.