Senior Service Delivery ManagerROLE DESCRIPTION:In this role, you will partner with customers to ensure their success and grow their business with SES’s enabling technology portfolio. You will own the customer relationship on behalf of the managed services organization from presales through service delivery, building customer intimacy and establishing strong relationships.Working in this role, you will be the “Voice of the Customer” within SES, understanding what each customer values in support throughout their lifecycle and ensuring the SES delivery team offers coordinated support to drive revenue growth.You will be responsible for (this is not an exhaustive list):Developing and refining managed service offerings that address evolving market demands, in partnership with Product & Innovation and Vertical Markets teams,Aligning service portfolio development with SES’s strategic objectives, ensuring competitive differentiation.Monitoring industry trends and emerging technologies to drive continuous improvement and innovation in SES’s service delivery approach.Acting as the primary relationship owner for key managed services customers, ensuring strong engagement, retention, and satisfaction.Providing consultative guidance to customers on SES products, services, and solutions, helping them maximize the value of their investments.Translating customer insights into actionable business improvements and future service development opportunities in collaboration with Product Development, Systems Engineering, and Asset Management.Driving cost optimization strategies to improve service delivery efficiency while maintaining profitability.Owning revenue and profit assurance, ensuring financial targets are met while balancing service excellence.Working with commercial teams on service pricing & scope.Guiding the customer through the customer fulfillment process and managing schedules and customer expectations.Championing a customer-centric process organization within SES.Preparing and presenting to customers through the presales stage to post-acceptance service.Ensuring high customer satisfaction through proactive communication and effective issue resolution.Gathering and analyzing customer feedback to continuously improve service delivery.Overseeing end-to-end delivery of managed services, establishing clear performance expectations and providing regular feedback.Staying abreast of industry trends, emerging technologies, and best practices in managed services delivery.YOUR PROFILEMust haveBachelor’s degree, preferably in Engineering/Technology/Computer Sciences, ideally combined with an MBA.Minimum of 10 years in the Telecom Industry with customer-facing experience and team management.At least 3 years relevant experience in network deployment with a strong understanding of managing customer SLA expectations.Authorization to work in EU.Knowledge of satellite industry.Proven ability to work in a global, multicultural environment with a customer-focused approach.Excellent presentation, negotiation, and stakeholder management skills.Hands-on knowledge of implementing satellite-based, fixed/mobile networks, fibre backbone networks, and Internet access networks in emerging markets.Regional market experience and business cultural awareness.Program Management and/or Project Management background.Fluency in English.Nice to HavePMP Certification.WHAT'S IN IT FOR YOUFlexible working policy.Bonus plan.Comprehensive and competitive benefits plan.A range of wellness activities and employee assistance programs.An employer that values diversity and respects every individual’s story.SES and its affiliated companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by law.For more information on SES, click here. #J-18808-Ljbffr