Job description
Lead
Grow
Make your Mark
Client Details
Our client is a nationally recognised Australian provider of industrial equipment and service solutions, known for technical excellence and outstanding customer care. With branches across the country, they design, supply, and maintain complex equipment and software systems used by blue-chip clients in industrial and commercial sectors.
Their business is built on the core values of trust, honesty, and respect, with a culture that rewards initiative, teamwork, and continuous improvement.
The Opportunity
This is an exciting opportunity for a hands-on, people-focused leader to take ownership of the Melbourne branch and shape its next stage of growth.
As State Manager, youll lead a small but capable team of field service technicians and support staff, while driving profitability, customer engagement, and operational excellence. Youll have full responsibility for branch performance from P&L management to safety and service delivery and the autonomy to grow the team and customer base in line with national strategy.
The role is ideal for someone who enjoys being close to the team and customers, with the commercial acumen to drive growth and the leadership presence to inspire others.
Key Responsibilities
1. Lead and manage branch operations, ensuring excellence in service delivery, safety, and compliance
2. Drive branch profitability through proactive cost control, performance management, and business development
3. Build and engage a high-performing service team through mentoring, structure, and clear communication
4. Strengthen customer relationships and ensure a consistent, customer-first experience
5. Oversee field service operations, ensuring standards, documentation, and compliance are met
6. Identify and execute opportunities to grow revenue, efficiency, and market presence
7. Report on operational performance, budgets, and key initiatives to senior management
About You
8. Proven leadership experience in a branch, operations, or service management role within an industrial or technical environment
9. Strong commercial acumen with full P&L and budget responsibility
10. Must have experience leading and developing field service teams
11. Excellent communication and stakeholder management skills
12. Entrepreneurial mindset, able to identify opportunities, take initiative, and drive outcomes
13. Hands-on, approachable leader who values culture, engagement, and accountability
Whats on Offer
14. Competitive salary package with performance incentives
15. Autonomy to shape and grow the Melbourne branch
16. Supportive national team with modern systems and strong leadership backing
17. Genuine opportunity to make an impact in a growing, values-driven organisation
If youre a motivated operations leader ready to build a stronger, more customer-focused branch, wed love to hear from you.