Job Summary
We are seeking a talented and dedicated IT professional to join our team. As an IT specialist, you will be responsible for providing technical support and assistance to our users.
The successful candidate will have excellent problem-solving skills, strong communication abilities, and a willingness to learn and adapt to new technologies.
* Key Responsibilities:
* Receive, process, and document IT support requests by phone, email, or ticket system
* Diagnose and resolve hardware, software, and network problems
* Procure, install, configure, and maintain workstations and peripherals
* Support in setting up software applications and technical devices
* Manage user accounts and access rights
* Evaluate and ensure compliance with company guidelines and standards in the IT area
Requirements
To be considered for this role, you must have successfully completed training as an IT specialist and possess good knowledge of Microsoft operating systems and MS Office applications.
* Essential Skills:
* Practical experience in IT support or IT helpdesk
* Friendly and service-oriented appearance and communication skills
* Analytical work and a willingness to solve complex technical problems
* Team spirit and a willingness to work in an agile environment
Benefits
We offer a competitive salary based on the TVöD, including the usual social benefits. You will also enjoy an interesting and varied workplace in a collegial and committed team, flexible working time models, and many more benefits.