Your mission Manage demo and customer environments, ensuring smooth updates and configurations Handle incoming support requests, classify issues, and provide basic troubleshooting Support users with application configuration and testing Escalate complex issues to technical support, ensuring a seamless transition Contribute to maintaining a knowledge base with solutions and best practices Your profile Basic web & API knowledge: understands how web applications work, frontend vs backend, and common HTTP status codes Troubleshooting mindset: able to identify failing requests, collect relevant technical details, and know when to escalate Clear escalation & documentation: provides structured, useful information to L2/Product teams Security awareness: follows best practices around passwords, phishing, and safe device usage We value motivation, curiosity, and a willingness to grow more than a perfect resume Strong technical troubleshooting skills with a customer-first mindset Ability to work independently and collaboratively in a team Excellent communication and problem-solving skills Experience with software configuration is a plus Native-level or fluent German language skills Good command of English Why us? 100% remote work and full flexibility over your schedule A transparent, trust-based culture in an international SaaS scale-up Modern tools, data-driven processes, and fast decision-making 2–3 offsites and workshops per year for strategy, connection, and team spirit High level of autonomy and clear development paths The opportunity to actively shape a fast-growing SaaS company Steep learning curve in customer success, onboarding, software processes & content creation Close collaboration with our Customer Success and Product teams Flexible working hours Please send your application to Jasper.Schiffer@boardwise.io About us Boardwise was founded in 2019 within Axel Springer with the mission to digitize and simplify boardroom operations. What began as an internal project has since evolved into a fast-growing independent SaaS company led by an experienced founding team with a strong background in startups and enterprise software. We help leadership teams and board offices of large organisations manage meetings and decision-making more efficiently, securely, and transparently. Our enterprise-grade solution is trusted by major organisations – including more than 30 % of DAX-listed companies, such as E.ON, BAYER, VW Financial Services, and ProSiebenSat.1. At Boardwise, we’re not just building software – we’re redefining how high-level decisions are made in modern organisations. As a remote-first company with an international team, we offer real ownership, fast learning curves, and the opportunity to make an impact in a meaningful space.