Job Title:
Commercial Operations Manager
-----------------------------------
About the Role:
We are seeking an experienced Commercial Operations Manager to drive commercial and business excellence by designing, planning and implementing processes, tools and initiatives to maximize top and bottom-line results.
The ideal candidate will analyze and integrate insights from different sources (market research, competitive intelligence, analytics, forecasting, CRM data) to enable decision-making based on facts.
You will work cross-functionally with key business partners including Training Manager, Country Manager/Sales Manager & Business Leads, Marketing Manager, INTL Marketing Team, International Commercial Excellence Manager.
-----------------------------------
Main Responsibilities:
* Analyze and integrate insights and data to provide recommendations for decision-making.
* Develop and implement the Sales Force Effectiveness Plan focusing on key priorities.
* Lead, with National Sales Manager, on Sales force performance, measurement and continuous improvement.
* Partner with National Sales Manager on Sales Force sizing, territory alignment, Sales Force Effectiveness.
* Lead and drive SFE culture and philosophy across all markets.
* Drive adoption and use of Veeva CRM and Tableau to drive better business decisions and analytics.
* Work collaboratively with other members of the team to deliver cross functional projects.
* Lead and influence without direct authority and foster a culture of continuous improvement within the organization.
-----------------------------------
Requirements:
* Bachelor's Degree in field related to the role.
* 8+ years' commercial experience, within sales, marketing, ideally commercial excellence, in the diagnostic/pharmaceutical/biotech industry.
* Fluent in German and English both written and spoken.
* Demonstrated implementation of commercial excellence projects with commercial outputs.
* Demonstrated success directly or indirectly leading and coordinating strategic initiatives.
* Demonstrated knowledge of CRM systems (preferably Veeva), and their implementation.
* Demonstrated ability to influence and recommend solutions.
* Excellent oral and written communications/presentations, results orientation, facilitation and teamwork skills.
-----------------------------------
Working Environment:
This position is based in our office in Munich, Germany. Ability to travel 30% of working time away from work location, may include overnight/weekend travel.