Job Description
We are looking for professional, qualified and enthusiastic candidates to take up a full-time position of an IT Systems Administrator to provide daily technical support in our Munich/Planegg office.
The scope of responsibilities will include:
1. Troubleshooting and diagnosing desktop computer systems and peripheral equipment problems
2. IT support operations, including but not limited to receiving and tracking user requests, assigning priority and responsible persons, resolving requests and users’ notification
3. Installation, configuration, maintenance and upgrades of desktop computer systems and peripherals (e.g., network cards, printers, modems, mice, add-in boards, copiers, etc.)
4. Asset management of desktop computer systems (hardware and software inventories, licensing, systems decommissioning, etc.)
5. Documentation of system problems and resolutions
6. Providing basic IT training to PSI staff
Qualifications
7. College Degree preferably in Computer Science or a related field
8. At least 2+ years of experience in IT
9. Full working proficiency in German and English
10. Microsoft Certified Desktop Support Technician (MCDST) training is a plus
11. Related experience in systems and network administration
12. Knowledge of basic systems administration tools and processes
13. Ability to plan, multitask and work in a dynamic team environment
14. Advanced communication, collaboration, and problem-solving skills