Job Description We are on the lookout for Specialist Product Support - Logistics to join the Global Logistics Team on our journey to always deliver amazing experiences. The team is a bidirectional value-adding interface between global product/technology teams and local teams across the globe. The role offers you the opportunity to collaborate, learn and contribute to shaping our global logistics products into winning solutions for our local ecosystems. in our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail. Lead investigations and advanced troubleshooting of complex bug reports, and high impact features across all domains in Customer Product Line ie. Choice, Seamless and Pricing Work cross-functionally with Engineers and Product Managers, to advocate key areas for improvements for high-impact issues. Inform and deliver new strategies and tactics to improve users' experience with Product Support. Influence innovation across Product Support and Product Operations to identify opportunities for simplicity and scalability. Leverage data analytics and insights to provide actionable feedback to Product and Engineering teams Design, implement, and continuously refine internal processes for the Product Support team, acting as a subject matter expert and guiding team members in best practices and efficient workflows.