Our client is a world leader in contact center services provider and you will work with the Mercedes-Benz Customer Service team in Greece, helping Mercedes customers.
* Communicate with customers via phone, chat & e-mail
* Track and follow cases to ensure they closed in an efficient and timely manner
* Maintain high customer satisfaction, representing a major brand
* Provide and maintain strong, professional relationships with all partners and show empathy at all times
* Work towards reaching targets as set out by client statement of work as well as internal targets
Requirements
* Fluency in German
* Very good communication skills in English
* Exceptional communication & soft skills, as well as problem-solving skills
* Computer knowledge/tech savviness
* Resourceful, able to multitask
* Thrive as a team player in a fast-paced, high-energy, change-oriented environment
Benefits
* Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
* Competitive monthly salary + 2 extra salaries per year
* Health care benefits and numerous other discounts
* Full training by certified instructors
* Professional growth & development opportunities
* Special events as well as community & social responsibility initiatives
* Free online Greek language courses
* State of the art premises, providing a great working environment with relaxing break areas
* Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age