Company Description
Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organisations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and impact. Together, we’ll create growth: for our customers, our company, and for you.
Job Description
We are looking for a Lead Solutions Engineer to support the continued growth of our business in Germany. You will play a critical role by being the technical expert who helps our team with closing new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks in the region.
As a Lead Solution Engineer, you will utilise your strong technical, business, and customer skills to provide a deep level of technical consultation to prospects and customers to support sales and channel goals. Lead Solutions Engineers are responsible for articulating our value proposition, technology solutions and offering thought leadership to both business and technical audiences. This role is ideal for someone with mid-market software pre-sales experience in a SaaS or technology product organisation and experience with customer engagement/support, ITSM/ITIL and cloud-based infrastructure. You have a passion for growing customer partnerships, presenting value-based demos to prospects, great discovery skills, and the ability to act as a trusted advisor through all stages of the sales cycle to mid-market and enterprise customers.
Role Profile
* Engage with various mid-market and enterprise customers at all levels
* Foster key relationships with sales Account executives and prospects,s and drive pre-sales engagements
* Mentor junior solution engineers with technical strategies and approaches to solving customer problems
* Drive high levels of customer satisfaction
* Ability to work as part of a team and work closely with your extended teams
* Keep informed and deliver new product updates to internal and external stakeholders.
* Nurture long-term partnership value by becoming a trusted advisor to customers,
* Drive the technical win by evangelising, enabling and engaging with customers
* Work alongside Account executives, providing domain expertise to assist in closing business
* Participate in pre-sales efforts: technical sales presentations, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops
* Scope and ensure the success of proofs-of-concept (POCs)
* Collaborate with partners to develop joint solutions
Qualifications
* Business-level written and oral German communication skills are required.
* Minimum 5-7 years of relevant experience in a similar technical pre-sales or channel role, preferably in SaaS or software product environments
* Ability to explain complex technical concepts clearly. (“Tell me like I am five”)
* Experience in a SaaS or technology product organisation, and experience with ITSM/ITIL Methodologies and cloud-based infrastructure
* You possess excellent customer and partner-facing and internal communication skills
* Experience working on complex sales cycles in Mid-Market and Enterprise business segments
* Excellent communication and listening skills, high-level presentation and demonstration skills, enthusiastic about helping and serving clients, strongly customer-oriented and solution-oriented personality
* Highly driven individual with an execution focus and a strong sense of urgency
* A colleague who enjoys working in a high-energy team environment
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.