The role holder demonstrates competence in repairs, replacements, and recalibrations on "Standard jobs" without supervision Consistently delivers all operational responsibilities to contribute to team goals May be allocated "Complex" jobs if accompanied by Expert, Lead, Supervisor or Team Leader May learn and perform flat glass cutting as needed Carries out core customer service activities, communicating effectively by understanding and responding to customer needs to deliver great service Finds appropriate opportunities to present and sell Value Added Products and Services (VAPS) Understands company policies and procedures and complies with them Understands and works towards branch and personal KPIs May mentor and support other team members