The End User Hardware Support specialist focuses on the deployment, maintenance, and troubleshooting of end-user devices, ensuring reliable and compliant workplace equipment.
Besides you'll strengthen the internal End User Service team.
Key Responsibilities :
* Prepare, configure, deploy, and maintain end-user hardware (laptops, desktops, peripherals, mobile devices).
* Diagnose and resolve hardware-related incidents and replacement requests.
* Manage device lifecycle activities including installation, upgrades, swaps, and decommissioning.
* Support users during onboarding, moves, and hardware refresh programs.
* Work closely with End User Support, Infrastructure, and Security teams.
* Maintain accurate asset and device documentation in IT systems.
Skills & Experience :
* Excellent communication skills in English (incl. upward communication), German is an advantage
* Solid experience with hardware support in corporate IT environments.
* Strong knowledge of Windows devices, peripherals, docking stations, printers, and mobile devices.
* Familiarity with MDM tools and device management processes.
* Methodical, hands-on, and detail-oriented approach.