The Opportunity
This position works out of our location in Wiesbaden (Abbott GmbH) in the Abbott Diabetes Care division that is focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions.
What You’ll Do
1. Monitoring daily B2C operations on eCommerce platform and optimizing processes related to key workstreams (orders, reimbursement, billing, shipping, returns and replacements) by tracking key KPIs and reports in BI Tools.
2. Working on escalations and documentation (Jira & Confluence) for B2C and identifying opportunities for system enhancements and process automations.
3. Liaising frequently with Customer Service for follow up of systems and process issues, knowledge transfer and new releases.
4. Documenting and mapping processes for B2C business operations.
5. Identify Reporting improvements and process gaps to support continuous improvement.
6. Testing and supporting new BI Tools and reporting project implementation.
7. Tracking and supporting on non-standard processes (Fraud, GDPR) with other functions.
8. Serving as interface for customer service, market access, supply chain, CRM project managers, IT, customers and vendors.
Required Qualifications & Skills
9. University degree in Business Management or Business Information Technology.
10. Fluency in English and proficiency in German is required.
11. 3 to 5 years of relevant work experience.
12. Previous work experience in multinational companies within the healthcare, med-tech, or FMCG sectors.
13. Experience in agile project management methodologies.
14. Basic understanding of the German healthcare system.
15. Proven ability to work effectively in international teams across different time zones.
16. Strong analytical capabilities and stakeholder management skills.
17. Extensive experience in eCommerce environments.
18. Skilled in using MS Office, Jira, Confluence, and Salesforce.
Preferred Qualifications & Skills
19. Basic SQL Knowledge
20. Knowledge of Reimbursement Systems (e.g., Egeko, MIP, ZHP/X3)
21. Project management and/or Salesforce.com certification
Working at Abbott
At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:
22. Career development with an international company where you can grow the career you dream of.
23. An attractive benefits package (e.g., attractive Abbott Pension Plan, a company bike, employee stock purchase program).
24. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
25. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
26. A challenging position in a fast-growing crisis independent industry.
27. Become part of a dynamic, highly educated, highly skilled, and motivated team.
28. Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication
29. A Multi-national environment, where we foster the development of our talents within the enterprise.