Description Join and lead an international team of 9 colleagues in Germany, Bogota and South Africa. Engage with the most relevant BCOs in our industry. We’re looking for a dynamic and motivated individual to lead the Reefer Control Tower team. You will ensure seamless operations in all location, introducing innovative solutions, enhance processes create value for our clients and HL. As the Head of Reefer Control Tower, you’ll strategically contribute to maintaining and growing the reefer business by ultimately elevating the customer experience within the reefer customer base. If you are a strategic oriented person with people management skills and a passion for driving change this position could be your perfect fit. Join us in Hamburg as we collaborate to redefine how we manage reefer logistics and inspire greater customer satisfaction. Responsibilities Lead and empower Reefer Control Tower teams in Bogota, Cape Town and Hamburg, drive motivation, goal setting and performance excellence through comprehensive reviews and providing a vision Provision of exceptional problem-solving skills and extensive understanding of processes within Hapag-Lloyd, enabling the team’s success Discover strategic pathways for Reefer Control Tower growth, development and execution of inventive processes that enhance both customer satisfaction and day-to-day efficiency Drive impactful collaborations with internal stakeholders, serving as the definite point of escalation within the team for Reefer Control Tower clients and internal stakeholders Develop and maintain strong collaboration with in-house stakeholders Lead initiatives to expand the scope of the Reefer Control Tower, skillfully coordinating the collaboration between all teams to unlock fresh avenues of growth, with strong focus on digitalization Qualifications Bachelors or Masters degree, similar or higher qualification in logistics or another relevant field At least 3 year’s team lead experience, ideally with international teams A deep understanding of customer needs and a commitment to delivering exceptional service that exceeds expectations Demonstrated ability to lead and guide teams with a strategic vision, aligning goals and actions with overarching organizational objectives Analytical skills and ability to quickly understand complex operational challenges around schedule delay to drive solutions Strong track record of collaborating effectively with diverse internal stakeholders resolving complex challenges A deep understanding of customer needs and a commitment to delivering exceptional service that exceeds expectations Proven ability to set challenging goals, manage team performance, and foster a culture of continuous improvement and excellence Proficient in leading and managing change initiatives, guiding teams through transitions while maintaining focus on goals and employee engagement Willingness to travel as well as curiosity to learn and explore new ways Exceptional verbal and written communication skills, capable of conveying complex concepts and influencing key stakeholders effectively Excellent knowledge of MS-office applications, particularly PowerPoint and Excel Comprehensive knowledge of H/L applications (QlikView, Qlik Sense, HIP, FIS) Business fluent in written and spoken English Business fluency in German and/or Spanish would be an advantage